At a Glance
- Tasks: Lead the IT Service Desk and support teams to deliver top-notch IT services.
- Company: Join BRUSH Group, a leader in innovative IT solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Collaborative team atmosphere with opportunities to drive process improvements.
- Why this job: Make a real difference by improving IT services for users across multiple sites.
- Qualifications: 3+ years in IT operations leadership and strong ITIL knowledge required.
The predicted salary is between 40000 - 50000 £ per year.
BRUSH Group is seeking an IT End User Support Manager to lead the IT Service Desk and 1st/2nd line support across BRUSH sites.
You will coordinate internal engineers and externally managed MSPs to deliver reliable end-user IT services, manage major incidents, and drive improvements in ITSM processes.
The role requires 3+ years in IT operations leadership, strong ITIL knowledge, and experience with Jira/Manage Engine/Service Now.
#J-18808-Ljbffr
IT End-User Support Lead | Service Desk & ITSM Champion in Loughborough employer: Eta Projects Ltd
At Eta Projects, part of the esteemed BRUSH Group, we pride ourselves on being an exceptional employer that champions innovation and sustainability in engineering. Our hybrid working model, competitive salary, and generous holiday allowance reflect our commitment to work-life balance, while our focus on professional development ensures that employees have ample opportunities for growth. Join us in a collaborative environment where your contributions directly impact meaningful projects aimed at achieving net zero emissions by 2050.
