AI Engineer in Reigate, Surrey

Ready to join a team that’s leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold dedication for digital innovation, we’re transforming the way the industry operates and putting customers at the heart of everything we do.

Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers' ever-changing needs today and in the future.

We currently have a phenomenal opportunity for an AI Engineer to join us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you’ll be involved in every stage of the AI lifecycle, from brainstorming ideas and crafting prompts to fine-tuning models and deploying them into production. Success in this role is measured through rigorous A/B testing, ensuring our solutions deliver real value.

You’ll have the opportunity to work on a variety of impactful projects across the entire enterprise:

• Support the data science and AI team in deploying scalable AI applications across the enterprise.
• Work with a multi-functional team (DevOps, data engineers, developers, testers, Infosec) to productionise AI services on AWS.
• Enhance our tech stack, including MLOps, CI/CD pipelines, UI, and AI Python libraries.
• Deliver projects from scoping and R&D to production deployment and benefit measurement.
• Follow and contribute to standards for code quality, R&D, and model development.
• Engineer data for optimal AI application performance.
• Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL.
• Liaise with third-party partners and stay updated on field advancements and regulations.
• Collaborate with data governance and data management teams on data requirements.

You are a self-starter with experience in delivering research and models to production to drive tangible commercial benefits and improved customer experiences:

• PhD or MSc experience in a numerate subject: Machine Learning, Computer Science, Statistics, or equivalent.
• Demonstrable experience of applying, researching, and developing sophisticated NLP models, prompt engineering, and fine-tuning LLMs to drive value in a commercial setting.
• Able to work independently and efficiently to deliver projects on time, taking project briefs and refining them to strong results.
• Experienced in engaging with non-technical stakeholders to scope, design and build an appropriate ML solution.
• Proficient with Python data science stack, e.g., exposure to LLMOps, model monitoring principles, CI/CD and associated tech.
• Knowledge of OO programming and software design, i.e., knowledge and working experience of AGILE methodologies.

Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure’s success. 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products!

We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.