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- Tasks: Lead the development of operational resilience strategies and ensure business stability during disruptions.
- Company: Join esure Group, a digital innovator in insurance with over 2 million satisfied customers.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and generous annual leave.
- Why this job: Be part of a mission-driven team reshaping insurance while making a real impact on customer experiences.
- Qualifications: Bring your expertise in operational resilience and crisis management, ideally within Financial Services.
- Other info: Engage in a supportive culture with career growth opportunities and community involvement.
The predicted salary is between 43200 - 72000 £ per year.
Ready to join a team that's leading the way in reshaping the future of insurance?
Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we’re transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers' ever-changing needs today and in the future.
The Operational Resilience & Continuity Lead will be responsible for overseeing the development, implementation, and continuous improvement of operational resilience & continuity strategies across esure. This leadership role focuses on ensuring that business operations remain stable and functional during disruptions, mitigating risk, and responding effectively to potential operational challenges.
The role will require close collaboration with cross-functional teams to align resilience plans with business objectives, ensuring esure can recover swiftly and effectively from any disruptions, whether they be related to technology, processes, or external factors.
What you’ll do:
- Develop and own the Operational Resilience Framework for esure, leading the activities to maintain and improve operational resilience. This includes ongoing assessment and scenario testing activities with the IBS owners to demonstrate and report on the ability to operate consistently within agreed impact tolerances beyond the 2025 regulatory deadline.
- Own and oversee the design, development and maintenance of Operational Resilience collateral including Policy, Processes, Standards, Operating Model, and other relevant ad-hoc requirements.
- Work closely with IBS owner to ensure their IBSs, associated mapping, and processes remain current and impact tolerances regularly reviewed.
- Define, implement, and take responsibility for effective monitoring and reporting of IBSs, associated risks, and operational effectiveness.
- Ensure resilience risks and vulnerabilities are identified, reported and any resulting remediation activities are tracked and completed.
What we’d love you to bring:
- Extensive knowledge and practical hands-on experience in operational resilience, business continuity, and crisis management.
- Proven stakeholder management skills, with the ability to build effective working relationships and work autonomously while managing workload effectively.
- Strategic thinker with good commercial awareness, analytical skills, and the ability to draw insights from various data sources.
- Previous experience in an Operational Resilience & Business Continuity role within Financial Services.
- Expert knowledge of industry best practices and regulatory guidance for Operational Resilience Management.
- Certified/Accredited to the following industry organisations: Institute of Risk Management (IRM), Business Continuity Institute (BCI).
What’s in it for you?:
- Competitive salary reflecting your skills, experience and potential.
- Discretionary bonus scheme recognising your hard work and contributions.
- 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
- Flexible working options, including hybrid and part-time opportunities where applicable.
- Company funded private medical insurance for qualifying colleagues.
- Career growth supported by training, mentoring, and a whole host of other resources!
- Join our networks and communities to connect, learn, and share ideas with likeminded colleagues.
- Fantastic discounts on insurance products for you and your family.
- 2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
- Internal social recognition tool for colleague appreciation.
- And much more; See our full benefits here.
Operational Resilience & Continuity Lead employer: esure
Contact Detail:
esure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience & Continuity Lead
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in operational resilience and business continuity. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in this rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and financial services sectors. Attend industry events or webinars where you can connect with potential colleagues or mentors who can provide insights into esure's culture and expectations.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed operational challenges or crises. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and strategic thinking.
✨Tip Number 4
Research esure Group’s recent digital transformation initiatives and how they relate to operational resilience. Being able to speak knowledgeably about their projects will show your genuine interest in the company and how you can contribute to their mission.
We think you need these skills to ace Operational Resilience & Continuity Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive knowledge and hands-on experience in operational resilience, business continuity, and crisis management. Use specific examples that demonstrate your skills and achievements relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and stakeholder management skills. Explain how your previous experience aligns with esure's mission and the responsibilities of the Operational Resilience & Continuity Lead position.
Highlight Relevant Certifications: Clearly mention any certifications or accreditations you hold from industry organisations like the Institute of Risk Management (IRM) or the Business Continuity Institute (BCI). This will strengthen your application and show your commitment to the field.
Prepare for the Interview Process: Familiarise yourself with the interview process outlined by esure. Be ready to discuss your experience in detail during the introductory call and subsequent stages, focusing on how you can contribute to their operational resilience strategies.
How to prepare for a job interview at esure
✨Understand the Role
Make sure you have a solid grasp of what the Operational Resilience & Continuity Lead role entails. Familiarise yourself with the key responsibilities, such as developing resilience frameworks and collaborating with cross-functional teams. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss your hands-on experience in operational resilience and business continuity. Be ready to provide specific examples of how you've successfully managed crises or improved operational processes in previous roles, especially within the financial services sector.
✨Demonstrate Stakeholder Management Skills
Highlight your ability to build effective working relationships. Think of examples where you've successfully collaborated with various stakeholders to achieve common goals. This is crucial for the role, so be prepared to discuss your approach to managing different interests.
✨Stay Updated on Industry Best Practices
Familiarise yourself with the latest industry best practices and regulatory guidance related to operational resilience management. Being knowledgeable about current trends and challenges in the insurance sector will show that you're proactive and well-informed.
