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- Tasks: Encourage claimants to settle directly through our policyholder’s cover using persuasive skills.
- Company: Join esure Group, a leader in transforming the insurance industry with over 2 million customers.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and fantastic discounts on insurance products.
- Why this job: Kickstart your career in insurance with no prior experience needed and plenty of growth opportunities.
- Qualifications: Sales experience is a plus; strong negotiation skills and digital literacy are essential.
- Other info: Get involved in volunteering initiatives and connect with like-minded colleagues.
The predicted salary is between 30000 - 42000 £ per year.
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.
We currently have a great opportunity for a target driven individual to join our team. The Direct Claimant Specialist will use persuasive soft skills to encourage third-party claimants to settle directly through our policyholder’s cover. They will offer repairs, compensation, replacement vehicles, and even personal injury services if needed. No prior experience is needed so if you're looking for a new challenge, this could be your chance to learn about the insurance sector and start your esure career, where there is plenty of internal opportunities available.
The day to day:
- Delivering a strong capture performance of 65% monthly or above.
- Follow internal esure policy and procedures, and adhere to external standard process and legislation, e.g. equal opportunities.
- Identify and recommend opportunities to improve processes across the department.
- Work collaboratively with peer group to achieve best outcomes for esure.
- Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt.
- Persuade claimant to use esure Network Repairers and Suppliers advising them of esure products when appropriate and providing sales and service contact numbers.
- Ensure availability to manage incoming calls which could potentially lead to securing a third-party capture.
- Identify and feedback all areas of concern involving external suppliers which affect service delivery.
- Identify areas of self-development and work with relevant team leader or assigned training delegate to achieve set goals.
Qualifications:
- Experience working within a sales-based role is advantageous familiar with a target based environment.
- Ability to demonstrate good negotiation and objection handling skills.
- Front line customer support in a target driven role.
- Influencing and negotiating, in particular objection resolution.
- Digital literacy (including the Internet).
- Self-motivated whilst having the ability to work as part of a team.
What’s in it for you?:
- Competitive salary reflecting your skills, experience and potential.
- Discretionary bonus scheme recognising your hard work and contributions.
- 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
- Flexible working options, including hybrid and part-time opportunities where applicable.
- Company funded private medical insurance for qualifying colleagues.
- Career growth supported by training, mentoring, and a whole host of other resources!
- Join our networks and communities to connect, learn, and share ideas with likeminded colleagues.
- Fantastic discounts on insurance products for you and your family.
- 2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
- Internal social recognition tool for colleague appreciation.
- And much more; See our full benefits here.
Direct Claimant Specialist employer: esure
Contact Detail:
esure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Claimant Specialist
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding how third-party claims work and the common objections claimants might have will help you engage more effectively during interviews.
✨Tip Number 2
Practice your negotiation skills! Since the role involves persuading claimants to settle directly, being able to demonstrate your ability to handle objections and negotiate effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your digital literacy. As esure is focused on digital innovation, being comfortable with technology and demonstrating your ability to use digital tools will be a big plus in your application.
✨Tip Number 4
Network with current employees or join relevant online communities. Engaging with people who already work at esure can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Direct Claimant Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Direct Claimant Specialist position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasise any experience or skills related to negotiation, objection handling, and customer support. Even if you lack direct experience in insurance, showcase transferable skills from previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of esure's mission and values. Mention how your skills align with their goal of revolutionising insurance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-focused role.
How to prepare for a job interview at esure
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Direct Claimant Specialist. Familiarise yourself with the key tasks such as negotiating with claimants and managing incoming calls. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Soft Skills
Since the role requires persuasive soft skills, prepare examples from your past experiences where you've successfully influenced or negotiated with others. Highlight your ability to handle objections and resolve conflicts effectively.
✨Research esure Group
Take some time to learn about esure Group's mission and values. Understanding their commitment to digital innovation and customer service will allow you to align your answers with their goals and show that you're genuinely interested in the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you assess if the company culture and opportunities for growth align with your career aspirations.
