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- Tasks: Support the Credit Hire team by managing third-party hire periods and ensuring excellent customer service.
- Company: Join esure, a leading digital insurer, at a pivotal point in our innovative journey.
- Benefits: Enjoy competitive salary, bonus schemes, 25 days leave, flexible working, and wellness support.
- Why this job: Be part of a game-changing journey with opportunities for growth and a vibrant workplace culture.
- Qualifications: Knowledge of claims processes, strong communication skills, and excellent organisational abilities are essential.
- Other info: We encourage applications from all backgrounds; if you're excited, we want to hear from you!
The predicted salary is between 28800 - 43200 £ per year.
Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world-class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.
We are currently recruiting for a Credit Hire Live Hire Monitor to join our team on a permanent basis. As part of the wider Claims function, the Credit Hire Live Hire Monitor role is responsible for supporting the Credit Hire team in achieving key performance targets by managing the third-party hire period.
What you will do:
- Provide our customers with fantastic and fair customer service.
- Handle Claims in accordance with best practice guide and regulatory requirements.
- Consistently manage live hire monitoring tasks.
- Aim to reduce hire periods through proactive review and settlement of repairs/total loss outcomes on third-party claims.
- Adhere to the legal and regulatory framework in accordance with relevant bodies.
- Complete exception & audit controls within agreed timescales.
- Comply with internal esure policies and procedures, and external best practices and legislation, including equal opportunities.
- Work collaboratively with your team and the wider business to achieve the best outcomes for esure and our customers.
What we are looking for:
- Existing knowledge of claims or processes within claims is highly beneficial.
- The ability to demonstrate quality claims handling with a clear understanding of reserving accuracy on all claims.
- The ability to effectively communicate with customers and third-party representatives.
- The ability to collaborate with individuals from all areas of a business.
- Excellent organisational and planning skills.
- Ability to prioritise, multi-task, and manage your own time effectively whilst working to tight deadlines.
- A passion for spotting market trends & potential strategies that can support the department.
Why choose us?
- A competitive salary that recognises your skills and potential.
- A bonus scheme that celebrates your contribution to esure’s success.
- Discounts on our insurance products, for you and your family.
- 25 days annual leave, plus 8 flex days to be taken as and when suits you.
- Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
- Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning license, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
- Join our communities: our networks give you the chance to connect, learn, and share with like-minded colleagues across the business – for work and play.
- More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part-time, job sharing, or compressed hours.
- Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance program, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
- A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us.
- Everyday appreciation: praise from your colleagues means the world!
We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.
Credit Hire Live Hire Monitor employer: esure
Contact Detail:
esure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Live Hire Monitor
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly claims handling processes. Understanding the nuances of credit hire and how it impacts customer service will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively interacted with customers or third-party representatives in past roles. This will demonstrate your ability to handle claims and provide excellent service.
✨Tip Number 3
Research esure's company culture and values. Being able to articulate how your personal values align with theirs can set you apart and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss market trends in the insurance sector. Showing that you are proactive about understanding the industry landscape can highlight your passion and strategic thinking, which is crucial for the role.
We think you need these skills to ace Credit Hire Live Hire Monitor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and customer service. Use specific examples that demonstrate your ability to manage claims effectively and adhere to regulatory requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of the role. Mention how your skills align with the responsibilities of the Credit Hire Live Hire Monitor position and express your enthusiasm for contributing to esure's goals.
Highlight Key Skills: In your application, emphasise your organisational and planning skills, as well as your ability to communicate effectively with customers and third-party representatives. These are crucial for the role and should be clearly articulated.
Showcase Your Teamwork: Since collaboration is important at esure, include examples of how you've worked successfully in teams. This could involve discussing past projects or experiences where you contributed to achieving common goals.
How to prepare for a job interview at esure
✨Understand the Role
Make sure you have a clear understanding of the Credit Hire Live Hire Monitor role. Familiarise yourself with the key responsibilities, such as managing third-party hire periods and adhering to regulatory requirements. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Claims Knowledge
Since existing knowledge of claims processes is beneficial, be prepared to discuss your experience in this area. Highlight any relevant roles or situations where you successfully handled claims, focusing on your ability to ensure reserving accuracy and quality claims handling.
✨Demonstrate Communication Skills
Effective communication is crucial for this role. Prepare examples of how you've communicated with customers and third-party representatives in the past. Emphasise your ability to handle difficult conversations and provide fantastic customer service, as this aligns with the company's values.
✨Emphasise Team Collaboration
The job requires working collaboratively with your team and the wider business. Be ready to share examples of how you've successfully worked in teams before, showcasing your organisational skills and ability to manage multiple tasks while meeting tight deadlines.
