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For Companies At a Glance
- Tasks: Dive into the esure app, analyse customer insights, and drive innovative solutions.
- Company: Join esure Group, a leader in transforming insurance with over 2 million satisfied customers.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and generous leave options.
- Why this job: Be part of a digital revolution in insurance, making a real impact on customer experiences.
- Qualifications: Bring your analytical mindset, stakeholder management skills, and knowledge of agile methodologies.
- Other info: Experience a supportive culture with career growth opportunities and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.
Your Impact:
- Develop a deep understanding of the esure app, its AI-driven capabilities, and the customer experience.
- Analyse customer insights, MI, and complex business challenges to identify pain points and AI-powered opportunities.
- Collaborate on innovative solutions and drive them from concept to execution.
- Support the design, documentation, and build of the app experience, working closely with Caura and product teams.
- Partner with the Product Owner to refine and enhance the product backlog.
- Map current and future state journeys, processes, and value streams to align with our strategic goals.
- Conduct in-depth change impact assessments and ensure successful transformation delivery.
- Maintain strong relationships with stakeholders and ensure effective communication across all levels.
Qualifications
What we'd love you to bring:
- Experience in process analysis and improvement (Lean/Six Sigma certification is a plus).
- An analytical mindset with a passion for problem-solving and uncovering AI-driven efficiencies.
- Strong stakeholder management skills at a mid-senior level.
- Ability to document and hand over change initiatives for seamless operational execution.
- Expertise in agile and scrum methodologies within a dynamic digital environment.
- Knowledge of human-centred design tools and techniques.
- Excellent communication and presentation skills, simplifying technical concepts for diverse audiences.
- Experience with as-is/to-be analysis, process mapping, and user story creation in JIRA.
- Understanding of general insurance processes and best practices.
Additional Information
The Interview Process (subject to change): You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail. 1st stage with the Hiring Manager 2nd stage with a stakeholder Offer
What’s in it for you?:
- Competitive salary reflecting your skills, experience and potential.
- Discretionary bonus scheme recognising your hard work and contributions.
- 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
- Flexible working options, including hybrid and part-time opportunities where applicable.
- Company funded private medical insurance for qualifying colleagues.
- Career growth supported by training, mentoring, and a whole host of other resources!
- Join our networks and communities to connect, learn, and share ideas with likeminded colleagues.
- Fantastic discounts on insurance products for you and your family.
- 2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
- Internal social recognition tool for colleague appreciation.
- And much more; See our full benefits here.
Business Analyst (App) employer: esure
Contact Detail:
esure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (App)
✨Tip Number 1
Familiarise yourself with the esure app and its AI-driven features. Understanding how the app functions and the customer experience it provides will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your process analysis skills, especially Lean and Six Sigma methodologies. Being able to discuss how you've applied these techniques in previous roles will show your analytical mindset and problem-solving abilities.
✨Tip Number 3
Prepare examples of how you've successfully managed stakeholders in past projects. Highlighting your communication skills and ability to simplify complex concepts will be crucial in showcasing your fit for this role.
✨Tip Number 4
Get comfortable with agile and scrum methodologies, as well as tools like JIRA for process mapping and user story creation. Being able to speak confidently about your experience with these frameworks will set you apart from other candidates.
We think you need these skills to ace Business Analyst (App)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Analyst position at esure Group. Understand the key responsibilities and qualifications required, especially focusing on their emphasis on AI-driven capabilities and customer experience.
Tailor Your CV: Customise your CV to highlight relevant experience in process analysis, stakeholder management, and agile methodologies. Use specific examples that demonstrate your analytical mindset and problem-solving skills, particularly in a digital environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of esure's mission. Mention how your skills align with their goals, particularly in leveraging technology and data-driven insights to enhance customer experiences.
Highlight Relevant Skills: In your application, emphasise your experience with tools like JIRA for process mapping and user story creation. Also, mention any certifications you have, such as Lean or Six Sigma, as these are valuable for the role.
How to prepare for a job interview at esure
✨Understand the esure App Inside Out
Before your interview, make sure you have a solid grasp of the esure app and its AI-driven capabilities. Familiarise yourself with its features and how it enhances customer experience, as this will show your genuine interest in the role.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder relationships in this role, be ready to discuss your experience managing stakeholders at a mid-senior level. Think of specific examples where you've successfully navigated complex relationships or communicated effectively across different levels.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical mindset. You might be asked to solve a hypothetical problem or analyse a case study related to customer insights or business challenges. Practise articulating your thought process clearly and logically.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working within agile and scrum frameworks, brush up on these methodologies. Be ready to discuss your experience with them and how they can be applied to improve processes and deliver successful outcomes in a digital environment.
