Direct Claimant Specialist

Here at esure Group, we are revolutionising insurance for good. We provide Home and Motor Insurance since 2000 to over 2 million customers and are dedicated to digital innovation and customer‑centric solutions.

We currently have a great opportunity for a target‑driven individual to join our team. The Direct Claimant Specialist will use persuasive soft skills to encourage third‑party claimants to settle directly through our policyholder’s cover. They will offer repairs, compensation, replacement vehicles, and even personal injury services if needed. No prior experience is required, so if you’re looking for a new challenge, this could be your chance to learn about the insurance sector and start your esure career, with plenty of internal opportunities available.

What You'll Do

• Deliver a strong capture performance of 65% monthly or above.
• Follow internal esure policy and procedures, and adhere to external standard processes and legislation, e.g. equal opportunities.
• Identify and recommend opportunities to improve processes across the department.
• Work collaboratively with peer groups to achieve best outcomes for esure.
• Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt.
• Persuade claimants to use esure Network Repairers and Suppliers, advising them of esure products when appropriate and providing sales and service contact numbers.
• Ensure availability to manage incoming calls that could potentially lead to securing a third‑party capture.
• Identify and provide feedback on all areas of concern involving external suppliers that affect service delivery.
• Identify areas of self‑development and work with relevant team leader or assigned training delegate to achieve set goals.

Qualifications

• Experience working within a sales‑based role is advantageous.
• Familiar with a target‑based environment.
• Ability to demonstrate good negotiation and objection‑handling skills.
• Front‑line customer support in a target‑driven role.
• Influencing and negotiating, in particular objection resolution.
• Digital literacy (including the Internet).
• Self‑motivated while having the ability to work as part of a team.

What’s in it for you?

• Competitive salary that reflects your skills, experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
• 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Company‑funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products: 50% off for yourself and spouse/partner and 10% off for direct family members.
• Hands‑on training, mentoring, access to exclusive academies, regular career conversations, and expert partner resources.
• Colleagues can use 2 volunteering days per year to support local communities.
• Join our internal networks and communities to connect, learn, and share ideas with like‑minded colleagues.
• Support for flexible work: ABI’s ‘Make Flexible Work’ campaign and a hybrid working approach.

Inclusion: We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, enabling us to better serve our customers, community, and build a stronger organisation.