Service Manager

Service Manager

Southend-on-Sea Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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Estuary Housing Association

At a Glance

  • Tasks: Lead and manage a team to support adults with learning disabilities in two homes.
  • Company: Join Estuary, a caring organisation dedicated to helping individuals lead fulfilled lives.
  • Benefits: Enjoy 31 days holiday, a pension scheme, healthcare cash plan, and ongoing training.
  • Why this job: Make a real difference in people's lives while developing your leadership skills in a supportive environment.
  • Qualifications: Experience in care management is essential; Level 5 diploma is a plus but can be obtained later.
  • Other info: Flexible part-time role with occasional weekend and evening work required.

The predicted salary is between 36000 - 60000 Β£ per year.

Overview

A fantastic opportunity has arisen for an experienced Service Manager to join our well-established team supporting two of our homes in Southend-On-Sea, on a part-time, permanent basis working 25 hours per week.

Porters Brook and Grahame House are supported living schemes that supports adults with learning disabilities. We\’re looking for a motivated leader to develop and manage approximately 9 Support Assistants across these two homes to support the people who live there to have positive fulfilled lives.

A Level 5 diploma in Leadership for Health and Social Care would be beneficial for this role however if you do not possess this qualification there will be an opportunity after your probationary period to complete this qualification as part of the Service Manager role.

Responsibilities

  • Effectively manage the service to meet the needs and aspirations of service users.
  • Develop, maintain and work in partnership with a network of key stakeholders to deliver safe, high-quality services.
  • To identify, recommend and implement improvements to the service given CQC and commissioning requirements, best practice and business plan priorities to achieve distinct, high quality service provision.
  • To be responsible for the recruitment, development and management of staff to provide them with the skills, experience and behaviours necessary to provide a safe, high-quality services.
  • Manage budgets and funding streams to ensure the delivery of cost-effective services.
  • Develop and manage support services that meet the needs and aspirations of service users.
  • To contribute to the development of policy and procedure and to be accountable for the operational implementation of those policies and legislation that governs them.
  • All Managers and Supervisors must be aware of their relevant legal and organisational duties and responsibilities in relation to the health, safety and wellbeing for themselves and those members of staff under their supervision, including non-employees who may be affected by their acts or omissions.

Qualifications and Experience

  • An experienced manager in the care service sector.
  • Ideally you will have specifically worked in supporting people with complex needs to lead a full life.
  • Experience and awareness of Mental Health is essential.
  • You\’ll have a strong track record in leadership & management, and good knowledge of the challenges that face people with learning disabilities.
  • Someone that can step into the role and make it their own., Disability Confident

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Working Arrangements and Benefits

Candidates must be able to work occasional weekends and evenings.

With Estuary, you\’ll be creating and managing an environment where people are supported to lead fulfilled and independent lives and in return we offer a range of benefits, including a generous pension scheme and healthcare cash plan. Further to this you can expect 31 days\’ holiday (including bank holidays), a tailored induction programme and excellent ongoing training as well as many social events every year.

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Service Manager employer: Estuary Housing Association

Estuary is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As a Service Manager in Southend-On-Sea, you will benefit from a generous pension scheme, healthcare cash plan, and 31 days' holiday, alongside opportunities for professional growth through tailored training and qualifications. Join us in making a meaningful impact in the lives of adults with learning disabilities while enjoying a fulfilling career in a collaborative environment.
Estuary Housing Association

Contact Detail:

Estuary Housing Association Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Service Manager

✨Tip Number 1

Familiarise yourself with the specific needs of adults with learning disabilities. Understanding their challenges and aspirations will not only help you in interviews but also demonstrate your commitment to providing high-quality support.

✨Tip Number 2

Network with professionals in the care sector, especially those who have experience in supported living schemes. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.

✨Tip Number 3

Stay updated on the latest CQC regulations and best practices in care management. Showing that you are knowledgeable about compliance and quality standards will set you apart as a candidate who is ready to take on the responsibilities of the role.

✨Tip Number 4

Prepare to discuss your leadership style and how you would manage and develop a team of Support Assistants. Be ready to share examples of how you've successfully led teams in the past, particularly in challenging situations.

We think you need these skills to ace Service Manager

Leadership Skills
Staff Management
Budget Management
Stakeholder Engagement
Knowledge of CQC Standards
Policy Development
Operational Implementation
Understanding of Mental Health
Experience with Learning Disabilities
Problem-Solving Skills
Communication Skills
Team Development
Adaptability
Time Management

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience in the care service sector, particularly in managing teams and supporting individuals with complex needs. Use specific examples to demonstrate your leadership skills and understanding of the challenges faced by people with learning disabilities.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals with learning disabilities. Mention your management experience and how you plan to develop and manage the support assistants effectively. Be sure to align your values with those of the organisation.

Highlight Relevant Qualifications: If you have a Level 5 diploma in Leadership for Health and Social Care, make sure to mention it prominently. If not, express your willingness to pursue this qualification after the probationary period, showing your commitment to professional development.

Showcase Your Understanding of Policies: Demonstrate your knowledge of relevant policies and legislation that govern health and social care. Discuss how you would ensure compliance and implement best practices within the service, which is crucial for the role of Service Manager.

How to prepare for a job interview at Estuary Housing Association

✨Showcase Your Leadership Skills

As a Service Manager, you'll be leading a team of Support Assistants. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in care settings.

✨Understand the Needs of Service Users

Demonstrate your knowledge of the challenges faced by individuals with learning disabilities. Be ready to share how you would ensure that their needs and aspirations are met within the service.

✨Familiarise Yourself with CQC Standards

Research the Care Quality Commission (CQC) standards and be prepared to discuss how you would implement these in your role. Showing that you understand regulatory requirements will impress your interviewers.

✨Prepare Questions for the Interviewers

Have thoughtful questions ready to ask about the organisation's approach to care and support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

Service Manager
Estuary Housing Association
Location: Southend-on-Sea
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