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- Tasks: Help customers solve housing issues while managing multiple cases.
- Company: Estuary is dedicated to inclusivity and community support.
- Benefits: Enjoy a great pension, healthcare plan, generous holidays, and ongoing training.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Must be organised, resilient, and have a valid driving licence.
- Other info: Applications close on 30th July 2025; apply early for a chance to interview sooner.
The predicted salary is between 28800 - 43200 £ per year.
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We are looking for someone to join our Tenancy team as Housing Officer on a permanent basis. The role of a Housing Officer can be highly rewarding when you’re able to find a satisfactory solution to our customers problems. Although demanding on a number of levels, it’s also a varied role that will keep you stimulated. Furthermore, as you’ll be working through many cases from start to finish, you’ll feel a great deal of job satisfaction when you achieve a positive outcome.
The varied and demanding aspect of being a Housing Officer can also be a major and stressful challenge. You could find yourself juggling a number of tasks, while having to deal directly with upset and angry individuals, so it’s certainly not a job for the faint hearted. If you love helping people, are well organised, like a challenge and have a cool head, then you should excel as a Housing Officer.
The closing date for applications is 30th July 2025 but you may be contacted sooner for an interview so if you have the attitude and skills needed to excel in this role, apply today!
Please make sure you can drive, have a vehicle, and explain in your supporting statement how you meet the requirements listed in the person spec , failure to do so could result in your application being rejected.
We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.
Values-Based Recruitment
Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we\’re unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.
Estuary is Inclusive
At Estuary, we\’re committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.
To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.
Estuary is Disability Confident
We\’re also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:
- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.
Accessibility
If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.
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Housing Officer employer: Estuary Housing Association
Contact Detail:
Estuary Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with Estuary's core values: Respect, One Estuary, Accountable, and Responsible. During your interview, be prepared to discuss how your personal values align with these principles, as this will demonstrate your fit for the organisation.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved conflicts or helped individuals in distress. This will highlight your ability to handle the demanding aspects of the Housing Officer role.
✨Tip Number 3
Since the role requires driving, ensure you have a valid driver's licence and a reliable vehicle. Mention your driving experience during the interview to reassure them of your capability to meet this requirement.
✨Tip Number 4
Research common challenges faced by Housing Officers and think about how you would approach these situations. Being able to discuss specific strategies during your interview will show that you're proactive and ready for the challenges ahead.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and challenges of a Housing Officer. Highlight your relevant experiences in your application that demonstrate your ability to handle demanding situations and provide satisfactory solutions.
Tailor Your Supporting Statement: In your supporting statement, explicitly address how you meet the requirements listed in the person specification. Use specific examples from your past experiences to illustrate your skills in organisation, problem-solving, and customer service.
Highlight Your Values: Since Estuary values respect, accountability, and inclusivity, make sure to reflect these values in your application. Share instances where you've demonstrated these qualities in your previous roles or experiences.
Proof of Eligibility: Ensure you can provide proof of eligibility to work in the UK. Mention this in your application to avoid any potential issues later on. Remember, they cannot accept applications requiring visa sponsorship.
How to prepare for a job interview at Estuary Housing Association
✨Understand the Role
Make sure you have a clear understanding of what a Housing Officer does. Familiarise yourself with the responsibilities and challenges mentioned in the job description, such as dealing with upset individuals and managing multiple cases.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved conflicts or found solutions to challenging situations. This will demonstrate your ability to handle the demands of the role effectively.
✨Emphasise Your Organisational Skills
As a Housing Officer, you'll need to juggle various tasks. Be ready to discuss how you prioritise your workload and manage your time efficiently, especially when under pressure.
✨Align with Company Values
Research Estuary's core values of Respect, One Estuary, Accountable, and Responsible. Be prepared to discuss how your personal values align with theirs and provide examples that reflect these principles in your work.
