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- Tasks: Join us as a Junior Engineer to maintain and troubleshoot IT hardware.
- Company: 1st Technologies is a leading UK distributor of refurbished IT equipment, expanding globally.
- Benefits: Enjoy free parking, 22 days annual leave, and potential full-time employment post-apprenticeship.
- Why this job: Be part of a tech-savvy team, gain hands-on experience, and earn a Level 3 qualification.
- Qualifications: GCSE Maths & English grade 5+, A Levels in relevant subjects preferred.
- Other info: Receive virtual training from industry experts and develop practical skills for your future.
Level 3 Information Communication Technician
Company: – 1st Technologies
Full Address: Bee Mill, Preston Road, Ribchester, Lancashire, UK, PR3 3XL
Weekly Hours Worked: Monday -Friday 08:30-17:00, 40 hours
Salary: £15,704
Contact Information:
Please reach out via email at SeanHove@bpp.com or call 0113 3500 333
About the Company:
1st Technologies was formed in 1997 and is a global UK distributor of refurbished IT equipment, serving domestic UK, European, and worldwide export markets. They deal with brands like Dell, HPE, Supermicro, and others, specialising in servers, workstations, networking devices, and high-quality refurbished desktops, laptops, and components. The company focuses on extending the lifecycle of IT assets through advanced technology solutions. This is a great time to join as they expand.
Job Description:
As a Junior Engineer / Level 3 ICT Apprentice, you will maintain the integrity and functionality of incoming IT hardware, manage hardware returns, provide technical support, and escalate complex issues. Your work will ensure smooth computer system operations and high-quality support services. A passion for technology and excellence is essential.
Key Responsibilities:
- Test incoming hardware for defects or issues.
- Troubleshoot and repair hardware problems.
- Verify received items against purchase orders.
- Keep records of tests, repairs, and audits.
- Document equipment status, issues, and resolutions.
- Diagnose and repair customer devices, including servers, workstations, desktops, laptops, and peripherals.
- Identify root causes of technical issues and resolve them.
- Handle returns efficiently to ensure customer satisfaction.
- Provide 3rd line technical support as an escalation point.
- Install, configure, and maintain systems and software.
- Collaborate with support teams to resolve issues.
- Document activities accurately in the ticketing system.
- Stay updated on new technologies and best practices.
- Maintain a clean, safe workspace.
- Dispose of electronic waste responsibly.
- Complete checklists and report issues to the manager.
- Update the PRO process and keep all parties informed.
Qualifications:
- GCSE Maths & English grade 5 or above.
- A Level in Maths, Physics, ICT, or similar (desirable).
- Technical certifications (desirable).
Skills & Personal Qualities:
- Experience troubleshooting and repairing hardware components like CPUs, RAM, drives, motherboards.
- Knowledge of computer hardware, OS, and software.
- Familiarity with diagnostic tools and troubleshooting software.
- Experience with Windows, macOS, and Linux.
- Friendly attitude and focus on customer experience.
- Ability to lift equipment up to 25kg.
Personal Qualities:
- Attention to detail and following procedures.
- Independent worker with good time management.
- Organized and efficient.
What we offer:
- POL 54 Employee Benefits Programme
- Free parking
- 22 days annual leave (excluding bank holidays)
Future Prospects:
Potential for full-time employment after apprenticeship completion.
For more info or to apply, contact Hello@estio.co.uk or call 0113 3500 333. We look forward to hearing from you!
Training provided:
Virtual apprenticeship training by experienced industry trainers. The programmes are designed around real-world use of modern technology, enabling practical skills application. Learners receive coaching and guidance to maximize their work experience. Successful completion grants an accredited Level 3 ICT Technician qualification, covering management of ICT infrastructure, automation, support prioritization, compliance, and supporting business information systems.
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Junior Engineer / IT Apprentice – Ribchester, Lancashire employer: Estio Training Limited
Contact Detail:
Estio Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Engineer / IT Apprentice – Ribchester, Lancashire
✨Tip Number 1
Familiarise yourself with the specific hardware and software that 1st Technologies deals with, such as Dell and HPE products. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice troubleshooting common hardware issues before your interview. Being able to discuss your problem-solving process and share examples of how you've resolved technical problems will impress the hiring team.
✨Tip Number 3
Showcase your passion for technology by staying updated on the latest trends and advancements in IT. Mentioning recent developments or technologies during your conversation can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview about the company's approach to customer service and technical support. This shows that you're not only interested in the job but also in how you can contribute to their mission of providing excellent service.
We think you need these skills to ace Junior Engineer / IT Apprentice – Ribchester, Lancashire
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Junior Engineer / IT Apprentice position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, technical skills, and any relevant experience. Highlight your GCSEs in Maths and English, as well as any A Levels or technical certifications you may have.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and your eagerness to learn. Mention specific experiences that demonstrate your troubleshooting skills and customer service focus, which are crucial for this role.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the Junior Engineer position.
How to prepare for a job interview at Estio Training Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences you've had with IT hardware and software, as this will demonstrate your genuine interest in the field.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and repairing hardware components. Brush up on your knowledge of CPUs, RAM, and diagnostic tools, and be ready to discuss how you would approach common technical issues.
✨Highlight Your Customer Service Skills
Since the role involves providing technical support, emphasise your friendly attitude and focus on customer experience. Share examples of how you've successfully resolved issues for others in the past.
✨Demonstrate Organisational Skills
The job requires good time management and organisation. Be prepared to discuss how you keep track of tasks and manage your time effectively, especially when handling multiple hardware returns or repairs.
