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- Tasks: Provide first line IT support to staff across the globe.
- Company: Join AVASK, a fast-growing firm in international VAT and tax for e-commerce.
- Benefits: Enjoy private healthcare, wellness days, and a birthday off after one year.
- Why this job: Gain hands-on experience in a dynamic environment with potential for permanent employment.
- Qualifications: 5 GCSEs including English and Maths; good communication and basic IT skills required.
- Other info: Creative office space with breakout areas and free parking.
Level 3 Information Communication Technician
Company: AVASK Group Ltd
Full Address: First Floor, Oceana House, Commercial Rd, Southampton SO15 1GA
Weekly Hours Worked: 8:30 AM – 5 PM or 9 AM – 5:30 PM, Monday - Friday
Salary: £15,000
Contact Information: Please reach out via email at Raymond.Duke@estio.co.uk or call 0203 8342 872
About the Company: AVASK is a rapidly expanding firm that specializes in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK. AVASK is recommended as External Tax Advisors under the Amazon Global Selling Programme and assists hundreds of Amazon FBA sellers, eBay, Shopify, and many other platforms.
Job Description: Estio Training is thrilled to offer a new opportunity for an IT Support Engineer with AVASK, a business specializing in VAT and Compliance for online international trade.
Role Summary: AVASK is looking for a bright, outgoing IT enthusiast to provide first line helpdesk support to internal staff ranging from the UK, USA, and China.
Key Responsibilities:
- Providing 1st line technical support, answering support queries via phone, service desk, and in person.
- Supporting users remotely.
- Maintaining a high degree of customer service for all support.
- Taking ownership of user problems and being proactive when dealing with user issues.
- Logging all calls on the call logging system and keeping call logs up to date.
- Escalating more complex calls to the relevant IT Support member.
- Configuring hardware as required.
Qualifications:
Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Skills Required:
- Good communication skills both written and verbally.
- Knowledge of Microsoft-based operating systems.
- Basic understanding of PC hardware set-up and configuration.
- Willingness to research issues and fixes.
- Flexible and proactive approach.
- Attention to accuracy and detail.
- Ability to work as part of a team.
- Ability to work under pressure and to a deadline.
Personal Qualities:
- Ability to deal with staff in a courteous, professional, and effective manner.
- An appreciation of the need for confidentiality when dealing with sensitive information.
- Flexibility about working hours.
Other Information:
- Private Healthcare Insurance.
- Pension Scheme.
- Wellness days.
- Birthday off after one year of length of service.
- Creative spacious offices with breakout areas and subsidized canteen.
- Free parking.
Future Prospects: This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician.
Contact Detail:
Estio Training Limited Recruiting Team
Raymond.Duke@estio.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice – Southampton
✨Tip Number 1
Familiarise yourself with AVASK's services and the e-commerce landscape. Understanding their focus on VAT and compliance for online businesses will help you demonstrate your interest and knowledge during any discussions.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft operating systems and basic PC hardware configuration. Being able to speak confidently about these topics will show that you're ready to tackle the first line support role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be providing support to users across different countries, being clear and professional in your interactions is crucial.
✨Tip Number 4
Be prepared to discuss how you handle pressure and deadlines. Think of examples from your past experiences where you've successfully managed challenging situations, as this will resonate well with the team at AVASK.
We think you need these skills to ace IT Support Apprentice – Southampton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the IT Support Apprentice position. Familiarise yourself with the key tasks such as providing first line helpdesk support and maintaining customer service standards.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job description. Emphasise your communication skills, knowledge of Microsoft operating systems, and any experience with PC hardware setup.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your proactive approach to problem-solving. Mention specific examples of how you've dealt with technical issues or provided support in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Estio Training Limited
✨Research the Company
Before your interview, take some time to learn about AVASK Group Ltd. Understand their services, especially in VAT and compliance for e-commerce businesses. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Microsoft-based operating systems and basic PC hardware setup. You might be asked to solve a technical problem during the interview, so brush up on your troubleshooting skills.
✨Demonstrate Communication Skills
As an IT Support Apprentice, you'll need strong communication skills. Practice explaining technical concepts in simple terms, as you may have to assist users who are not tech-savvy. Highlight any previous experience where you've successfully communicated with others.
✨Exhibit a Proactive Attitude
AVASK values a proactive approach to problem-solving. During the interview, share examples of how you've taken initiative in past roles or projects. This could include researching solutions independently or going above and beyond to assist someone.
