IT Helpdesk/1st Line Support Engineer Apprentice – Stockport, Cheshire

Level 3 Information Communication Technician Company: Comms-Byte Full Address: Davenport House, 251 Wellington Road South, Stockport, Cheshire, SK2 6NG Weekly Hours Worked: 40 hours a week – 9-17:30pm (1hr lunch) Salary: £16,000 Contact Information: Please reach out via email at JordanWhitworth@bpp.com or call 0113 3500 333 About the Company: Founded in 1995, we deliver professional IT services to a broad range of businesses based in the Northwest of England. Our IT services are tailor-made for your business needs, ensuring that you receive the maximum benefits from our partnership. Backed by an expert technical team, Comms-Byte guarantees effective support services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit team with a vibrant office environment and various Microsoft/Partner accreditations. We are a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases and installations, testing, project work, and general IT support. Promoting a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring system and identification of potential problems. Demonstrating initiative and the ability to think through and communicate resolutions at all levels. Exhibiting exceptional communication skills at all levels. Maintaining attention to detail to ensure effective customer contact. Upholding our Company image and values. Adhering to a smart dress code typical for an office environment. Qualifications: Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths. Skills Required: An excellent understanding of our Company Service Ethic, its ethos and general technical capabilities and concepts. Strict adherence to the policies and procedures of the Company. A smart appearance and professional image must be maintained. A willingness to assist within other parts of the company. Personal Qualities: Great communication skills. Ability to work on your initiative. Good problem-solving skills. More Information: The candidate will receive training in the following: Windows Server 2019/2022 Windows 10/11 Microsoft Office and Outlook in particular Active Directory Email Systems – Microsoft Exchange Networking – Routers, switches & UTM devices Helpdesk / 1st line support Hyper-V/VMWare Virtualisation Wi-Fi Networks Cloud Computing using Microsoft 365 Business Telephone Systems You will be a confident and effective communicator with the potential to develop excellent customer service skills, a willingness to learn and embrace new challenges, as well as a good foundation of technical skill. Full on-the-job training and access to Microsoft Certified training is available, so if you are keen to progress your career in a dynamic environment, please apply now! Future Prospects: This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance. For more information, or to apply, please contact us at Hello@estio.co.uk or call Leeds – 0113 3500 333. We look forward to hearing from you! Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintain system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. #J-18808-Ljbffr