Field Engineer Apprentice – Longford, Hounslow, TW6 3UA

Level 3 Information Communication Technician

Company: TDM Group Limited

Full Address: Shoreham Rd E, Longford, Hounslow TW6 3UA

Weekly Hours Worked: 40

Salary: £18,000-£20,000

Contact: or call 0113 3500 333

About the company:

TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, combining technical know-how with strong business acumen to help client-partners harness technology’s potential.

Brief job description:

Estio Training offers a new opportunity for a Field Engineer Apprentice with TDM Group Limited, a Managed IT Service provider.

Role Summary:

To provide 1^st and 2^nd line support and to help deliver projects onsite at our client-partner sites.

Responsibilities:

• Software installations: Windows Server, Linux, and Windows Desktop versions.
• Hardware installations and racking: servers, thin clients, storage devices, and switches.
• Initial troubleshooting for hardware failure.
• PC/laptop hardware support and rollouts.
• Office move projects.
• Installation, termination, testing, and labeling of cross connects in our Data Centre or other facilities.

Key Responsibilities:

• Configuration of desktop/server hardware installation and builds.
• Working in data centres to install new rack, servers, storage, and network devices.
• Repairing or troubleshooting faulty equipment, installing and configuring hardware and software.
• Resolving first line user support requests onsite and over the phone.
• Travelling to client sites in England for onsite presence and project work.
• Playing an active role in the team and supporting others during busy periods.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).

Skills Required:

• Good hardware knowledge – PCs, laptops, servers, and printers.
• Good understanding of Windows and MAC operating systems, and mobile devices.

Personal Qualities:

• Enthusiastic about IT.
• Effective team player.
• Good communication skills, both verbal and written.
• Confident and proactive approach to work.
• Attention to detail.
• Versatile and adaptable.

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our qualified and experienced training team, focusing on real-world applications of modern technology.

Successful completion of this apprenticeship provides an accredited Level 3 Information Communications Technician qualification with training in:

• Operating and controlling ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
• Using infrastructure management tools to automate provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritizing systems support tasks and maintaining system performance.
• Maintaining regulatory, legal, and professional standards.
• Supporting the information systems needs for your business.

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