Senior Receptionist

Senior Receptionist

Key Responsibilities:

As a Senior Receptionist (Host), the core responsibility is to ensure prompt, friendly, and welcoming recognition of all guests while delivering a seamless experience throughout their dining journey. This includes checking in their belongings, directing them to the appropriate seating or bar areas, assisting with drinks (using a tray), and providing attentive, courteous service. Clear communication with the team; waiters, management, and kitchen staff is also essential, as is updating guest preferences in their profiles for a personalized experience. The role also requires a high level of discretion and professionalism when interacting with high-profile guests.

Additionally, a key aspect of the role includes floor and reservations planning, ensuring that tables are optimally assigned based on guest needs, maximizing covers while maintaining a high standard of service throughout the restaurant.

Job Duties:

• Greet guests in a warm, professional, and efficient manner and guide them to their intended destination (seating, bar, etc.)
• Manage floor and reservations planning, ensuring efficient use of seating while considering guest preferences and reservation details
• Communicate clearly and effectively with guests and team members, ensuring all requests and concerns are addressed
• Answer phones promptly, following appropriate scripting
• Coordinate with reservations and the ground floor team to manage live restaurant availability and maximize covers
• Bid farewell to guests, ensuring a positive end to their dining experience
• Ensure all menus are clean, accurate, and distributed across stations
• Assign tables based on guest needs and preferences, considering the flow of the restaurant
• Maintain cleanliness and proper setup of dining and serving areas
• Address guest satisfaction, including any concerns or complaints, and resolve them effectively
• Record dining reservations accurately via Guest Center/Open Table, keeping the database updated
• Promote and provide information about events, promotions, and menu offerings
• Liaise with kitchen, management, and serving staff to ensure seamless service
• Assist guests with coats and bags at the cloakroom, ensuring property security
• Stay informed on venue concepts, menu items, and events to enhance guest interactions
• Attend daily reception briefings for operational updates
• Build strong relationships with building tenants as part of a guest recognition program
• Handle special guest requests, dietary requirements, and event bookings
• Manage lost property according to SOP
• Follow reception duties outlined in the SOP manual and maintain grooming standards
• Ensure all health, safety, and food hygiene requirements are met
• Handle high-profile guests with the utmost professionalism, maintaining discretion and ensuring their experience is exceptional at all times

Minimum Qualifications:

• Excellent communication skills at all levels
• Prior experience working with high-profile guests, ensuring their needs are met with the highest level of service
• Strong planning, time management, and organizational skills, with a particular focus on floor and reservations planning to maximize restaurant capacity and service quality
• Ability to build positive relationships with colleagues and guests
• A keen sense of ownership, responsibility, and a desire to exceed expectations
• Fluent in spoken English (multilingual skills are a plus)
• Prior experience in hospitality or restaurant settings is preferred
• Familiarity with data management and reservation systems
• High school diploma or equivalent
• Flexibility with scheduling and work hours
• Must be eligible to live and work in the UK without restrictions