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- Tasks: Welcome guests and ensure a seamless dining experience while managing reservations and seating.
- Company: Join a vibrant restaurant known for exceptional service and a welcoming atmosphere.
- Benefits: Enjoy flexible scheduling, a dynamic work environment, and opportunities to grow your hospitality skills.
- Why this job: Be part of a team that values guest satisfaction and offers a chance to interact with high-profile clients.
- Qualifications: Strong communication skills and prior hospitality experience are essential; multilingual abilities are a plus.
- Other info: Must be eligible to work in the UK and maintain high grooming standards.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Senior Receptionist
Key Responsibilities:
As a Senior Receptionist (Host), the core responsibility is to ensure prompt, friendly, and welcoming recognition of all guests while delivering a seamless experience throughout their dining journey. This includes checking in their belongings, directing them to the appropriate seating or bar areas, assisting with drinks (using a tray), and providing attentive, courteous service. Clear communication with the team; waiters, management, and kitchen staff is also essential, as is updating guest preferences in their profiles for a personalized experience. The role also requires a high level of discretion and professionalism when interacting with high-profile guests.
Additionally, a key aspect of the role includes floor and reservations planning, ensuring that tables are optimally assigned based on guest needs, maximizing covers while maintaining a high standard of service throughout the restaurant.
Job Duties:
- Greet guests in a warm, professional, and efficient manner and guide them to their intended destination (seating, bar, etc.)
- Manage floor and reservations planning, ensuring efficient use of seating while considering guest preferences and reservation details
- Communicate clearly and effectively with guests and team members, ensuring all requests and concerns are addressed
- Answer phones promptly, following appropriate scripting
- Coordinate with reservations and the ground floor team to manage live restaurant availability and maximize covers
- Bid farewell to guests, ensuring a positive end to their dining experience
- Ensure all menus are clean, accurate, and distributed across stations
- Assign tables based on guest needs and preferences, considering the flow of the restaurant
- Maintain cleanliness and proper setup of dining and serving areas
- Address guest satisfaction, including any concerns or complaints, and resolve them effectively
- Record dining reservations accurately via Guest Center/Open Table, keeping the database updated
- Promote and provide information about events, promotions, and menu offerings
- Liaise with kitchen, management, and serving staff to ensure seamless service
- Assist guests with coats and bags at the cloakroom, ensuring property security
- Stay informed on venue concepts, menu items, and events to enhance guest interactions
- Attend daily reception briefings for operational updates
- Build strong relationships with building tenants as part of a guest recognition program
- Handle special guest requests, dietary requirements, and event bookings
- Manage lost property according to SOP
- Follow reception duties outlined in the SOP manual and maintain grooming standards
- Ensure all health, safety, and food hygiene requirements are met
- Handle high-profile guests with the utmost professionalism, maintaining discretion and ensuring their experience is exceptional at all times
Minimum Qualifications:
- Excellent communication skills at all levels
- Prior experience working with high-profile guests, ensuring their needs are met with the highest level of service
- Strong planning, time management, and organizational skills, with a particular focus on floor and reservations planning to maximize restaurant capacity and service quality
- Ability to build positive relationships with colleagues and guests
- A keen sense of ownership, responsibility, and a desire to exceed expectations
- Fluent in spoken English (multilingual skills are a plus)
- Prior experience in hospitality or restaurant settings is preferred
- Familiarity with data management and reservation systems
- High school diploma or equivalent
- Flexibility with scheduling and work hours
- Must be eligible to live and work in the UK without restrictions
Senior Receptionist employer: estiatorio Milos
Contact Detail:
estiatorio Milos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Make sure to showcase your excellent communication skills during the interview. Practice how you would greet and interact with guests, as this is a key part of the Senior Receptionist role.
✨Tip Number 2
Highlight any previous experience you have with high-profile guests. Share specific examples of how you ensured their needs were met with discretion and professionalism.
✨Tip Number 3
Demonstrate your planning and organizational skills by discussing how you would manage floor and reservations planning. Be prepared to suggest strategies for maximizing restaurant capacity while maintaining service quality.
✨Tip Number 4
Familiarize yourself with common reservation systems and data management practices. Being knowledgeable in these areas will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and working with high-profile guests. Emphasize your communication skills and any previous roles that involved floor and reservations planning.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to manage guest interactions and resolve concerns effectively.
Showcase Your Organizational Skills: Detail your experience with planning and managing reservations. Highlight any systems or tools you have used to optimize seating arrangements and enhance service quality.
Prepare for the Interview: Be ready to discuss scenarios where you successfully handled high-pressure situations or difficult guests. Prepare to explain how you maintain professionalism and discretion when dealing with high-profile individuals.
How to prepare for a job interview at estiatorio Milos
✨Showcase Your Communication Skills
As a Senior Receptionist, excellent communication is key. Be prepared to demonstrate your ability to interact warmly and professionally with guests and team members. Share examples from your past experiences where you effectively resolved guest concerns or facilitated smooth communication within a team.
✨Highlight Your Experience with High-Profile Guests
Since the role involves interacting with high-profile guests, it's important to convey your experience in this area. Discuss specific instances where you maintained discretion and professionalism while ensuring an exceptional experience for these guests.
✨Demonstrate Your Organizational Skills
Floor and reservations planning is crucial for this position. Prepare to discuss how you have successfully managed seating arrangements and reservations in previous roles. Provide examples of how you maximized service quality while accommodating guest preferences.
✨Be Ready to Discuss Problem-Solving Scenarios
Guest satisfaction is paramount, so be prepared to talk about how you've handled complaints or special requests in the past. Think of specific situations where you turned a negative experience into a positive one, showcasing your ability to think on your feet and resolve issues effectively.
