Coordinator, Tradeshow Client Services

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Coordinator, Tradeshow Client Services’ primary duty is to develop business in EFW’s Tradeshow services, through sales techniques, market and industry knowledge, and superior customer service. The Coordinator, Tradeshow Client Services, may carry out responsibilities in some or all of the following functional areas: business development, operations, marketing, and pricing.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Engage in Tradeshow solutions-based communication with clients.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW/client relationships.
• Utilize EFW software to quote Tradeshow business efficiently and successfully.
• Respond to Tradeshow client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Build strong relationships with local and regional Estes Express Account Managers to engage in reciprocal relationship.
• Proactively engage customers to build rapport and ask for new Tradeshow opportunities.
• Follow up on lost quote opportunities to receive feedback and continuously improve process.
• Act as a liaison between clients, Tradeshow operations, administration and accounting.
• Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves.
• Work with operations personnel to make sure specific client expectations are met.
• Provide client with proactive notification of deliveries or service issues to ensure continuous communication.
• Assist with resolving client issues.
• Continually develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Comply with company C-TPAT and TSA security procedures.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Must have excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Ability to write comprehensive and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be able to travel locally to tradeshow events when requested.
• Must be eligible to work in the United States.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

High School or Associates degree (or equivalent) and 2-3 years of experience in customer service and/or the Transportation and Tradeshow industry. However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

Valid driver’s license required.

TRAVEL

Periodic travel up to 10% required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

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