At a Glance
- Tasks: Welcome guests with warmth and assist in check-in processes.
- Company: Estelle Manor, a stunning rural retreat in Oxfordshire.
- Benefits: Competitive salary, exclusive staff rates, and well-being perks.
- Other info: Flexible hours with opportunities for growth and a supportive culture.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and excellent communication skills required.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
Please note: we are open to both full time and part time applications for this role. However, flexibility will be required across mornings, afternoons, evenings and weekends.
The Role: As a Receptionist at Estelle Manor, you will offer a warm and friendly welcome for all our members and guests arriving at the estate. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the check-in process in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.
Who we are looking for?
- Previous hotel reception experience is essential.
- Working knowledge of Opera would be highly advantageous.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
- Ability to perform under pressure and deliver results to deadlines.
- Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
- Passionate about delivering exceptional guest experience with keen attention to detail.
The on target earning potential for this role is £33,804.80 per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.
What’s in it for you? At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience:
- Exclusive staff rates, biannual socials, and Estelleversary surprises.
- Nurture your well-being with stocked colleague spaces.
- Engage in forums shaping The Estelle Way.
- Utilise the provided uniforms and onsite seamstress support.
- Join us for a fulfilling journey where you are valued, supported, and celebrated.
We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge: Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
Hotel Receptionist in Witney employer: Estelle Manor
Estelle Manor is an exceptional employer that prioritises employee wellbeing and personal growth, making it a fantastic place for culinary professionals to thrive. With a supportive work environment, biannual socials, and exclusive discounts, the Senior Pastry Sous Chef role not only offers a competitive salary but also the chance to innovate and lead within a dynamic team in the picturesque setting of North Leigh.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Witney
✨Tip Number 1
Get to know Estelle Manor inside out! Familiarise yourself with the estate, its amenities, and the vibe. When you walk in for that interview, you’ll impress them with your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of Estelle Manor. Role-play with friends or family to get comfortable chatting with guests and colleagues alike. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve handled tricky situations. This will demonstrate your ability to perform under pressure and deliver results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Estelle family. Let’s make it happen!
We think you need these skills to ace Hotel Receptionist in Witney
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your enthusiasm for being part of our team at Estelle Manor.
Tailor Your Experience:Make sure to highlight your previous hotel reception experience in your application. We’re looking for someone who knows their way around a front desk, so be specific about your skills and how they relate to the role at Estelle Manor.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Estelle Manor.
How to prepare for a job interview at Estelle Manor
✨Know the Manor Inside Out
Before your interview, take some time to research Estelle Manor. Familiarise yourself with its facilities, like the Eynsham Baths and the various dining options. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to the guest experience.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with guests or colleagues in previous roles. Think about times when you resolved issues or built relationships, as these stories will highlight your ability to connect with people.
✨Demonstrate Your Passion for Hosting
Estelle Manor values a warm and friendly atmosphere. Be ready to discuss what hosting means to you and share any relevant experiences where you went above and beyond for guests. This will help convey your enthusiasm for creating exceptional guest experiences.
✨Prepare for Pressure Scenarios
Working at the front desk can be hectic, especially during busy times. Think of examples from your past where you successfully managed stress or tight deadlines. This will reassure the interviewers that you can handle the pressures of the role while maintaining a positive attitude.
