At a Glance
- Tasks: Lead the front of house team at The Billiards, ensuring exceptional guest experiences.
- Company: Estelle Manor, a stunning rural retreat with luxury dining and wellness facilities.
- Benefits: Competitive salary, exclusive staff rates, biannual socials, and well-being perks.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Join a vibrant team and make a real impact in a luxury hospitality setting.
- Qualifications: Experience as a General Manager or senior Restaurant Manager in premium hospitality.
The predicted salary is between 59277 - 59277 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
We are looking for an inspiring General Manager to lead our Billiards front of house restaurant team. As the General Manager of The Billiards, you will provide leadership and management to the front of house team, ensuring the smooth day-to-day running of the restaurant and consistently delivering an exceptional experience for our members and guests. You will lead from the front, setting the tone for service and culture while working closely with the F&B Senior Leadership team to deliver the vision and strategy for the restaurant.
You will have overall responsibility for the restaurant's operations, team performance, financial targets, service standards and guest experience. You will also oversee staff management, training and development, equipment and maintenance, sales reporting and strong communication across all levels.
Who we are looking for:
- Previous experience as a General Manager or senior Restaurant Manager within a luxury hotel, members' club or premium hospitality brand.
- Excellent communication skills, with the ability to build strong relationships with colleagues, senior management, members and guests.
- A team-oriented, positive, driven, organised and solution-focused leader.
- Proven experience managing daily operations, service standards, set-up and operating procedures.
- Strong commercial awareness and experience working towards financial targets.
- Confident in building and fostering team spirit, developing talent and creating an environment where colleagues can bring the best of themselves to work.
- Ability to perform under pressure, make decisions and deliver results to deadlines.
- Someone who takes responsibility and initiative, proactively explores issues and generates new ideas through creative thinking.
- Passionate about delivering an exceptional guest experience, with a keen eye for detail.
- A genuine passion for hospitality, service and hosting.
About The Billiards:
The Billiards offers a menu of traditional Chinese dishes, with a particular focus on dim sum and showstopping favourites including char siu belly pork and an irresistible whole roast duck. The striking space features limed plaster walls and serpent-shaped velvet banquettes in shades of Malachite green, lit by Murano glass chandeliers overhead. The Billiards’ Private Dining Room provides the ideal setting for more intimate celebrations.
Dinner: Tuesday–Saturday. The Billiards welcomes children from 5pm–8pm.
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
The on-target earning potential for this role is £59,277 per annum, based on a 40-hour contract, comprising a base salary of £47,277 per annum, plus a qualified estimate of £12,000 in gratuities and service charge. Please note this is a projected salary and OTE.
About gratuities & service charge: Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
Restaurant General Manager employer: Estelle Manor
Estelle Manor is an exceptional employer that prioritises employee wellbeing and personal growth, making it a fantastic place for culinary professionals to thrive. With a supportive work environment, biannual socials, and exclusive discounts, the Senior Pastry Sous Chef role not only offers a competitive salary but also the chance to innovate and lead within a dynamic team in the picturesque setting of North Leigh.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Estelle Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Estelle Manor
Don't be shy about reaching out to Estelle Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Estelle Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Estelle Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
