At a Glance
- Tasks: Lead a team managing bookings for rooms, restaurants, and spa services.
- Company: Estelle Manor, a stunning rural retreat in Oxfordshire.
- Benefits: Competitive salary, staff discounts, and a vibrant work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and enhance guest experiences in a luxury setting.
- Qualifications: Experience in luxury hotel reservations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids club for the little ones and a workspace.
We are looking for a Reservations Supervisor to assist in leading a team to manage all booking enquiries and communications for rooms, restaurants, spa and other itineraries. You will be a confident, strong team trainer and mentor with the ability to tailor your communications to our language and tone for the team, guests and wider stakeholders. You will need to be forward thinking, positive and resilient ready to explore new avenues, share knowledge, coach and mentor the team and enable them to be the best they can be.
A team orientated, positive, driven, organised and solution focused team leader is required. Experience in reservations within a luxury hotel or premium brand is essential. Motivated by working within a fast-paced environment where no two days are the same. You will ideally hold prior experience in systems such as Opera, Sevenrooms, Book4Time, Alliants and People Vine. Microsoft Office suite knowledge is essential. Excellent communication skills and comfortable talking to colleagues.
Reservations Supervisor employer: Estelle Manor
Estelle Manor is an exceptional employer, offering a vibrant work culture within a stunning rural retreat in Oxfordshire. With a focus on employee growth and development, we provide comprehensive training and mentorship opportunities, ensuring our team members thrive in their roles. Enjoy the unique advantage of working in a luxurious environment that prioritises well-being, creativity, and collaboration, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Estelle Manor thoroughly. Know their services, values, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Reservations Supervisor, you'll need to be confident and articulate. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining the Estelle Manor family.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who fits in with our team culture.
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Supervisor role. Highlight your relevant experience and skills that match what we’re looking for, especially in reservations and team leadership. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team at Estelle Manor!
How to prepare for a job interview at Estelle Manor
✨Know the Company Inside Out
Before your interview, take some time to research Estelle Manor. Familiarise yourself with their services, values, and the unique offerings of the estate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reservations Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully trained or guided others. Highlight how you tailored your communication style to different audiences, as this is key for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle fast-paced situations. Think of specific instances where you’ve had to think on your feet, especially in a luxury setting, and be ready to discuss how you managed those challenges.
✨Familiarise Yourself with Relevant Systems
Since experience with systems like Opera and Sevenrooms is preferred, brush up on your knowledge of these platforms. If you have experience with similar systems, be prepared to discuss how you can quickly adapt and leverage technology to enhance the reservations process.
