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For Companies At a Glance
- Tasks: Lead a vibrant team to enhance guest experiences at our luxurious rural retreat.
- Company: Estelle Manor, a stunning 85-acre estate in Oxfordshire.
- Benefits: Enjoy exclusive staff rates, biannual socials, and well-being perks.
- Why this job: Join a people-first culture where your creativity and leadership shine.
- Qualifications: 3+ years in luxury hospitality management with strong communication skills.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
The Role
As our Guest Operations Manager, you will lead our charismatic team of Luggage Porters, Valets and Chauffeurs, overseeing the guest journey throughout the manor as part of our Guest Services team. You will be accountable for all arrivals and departures, the timely delivery and collection of luggage, rooming guests, managing the chauffeur fleet and transporting guests around the estate. Your larger than life personality and continuous local networking will ensure our members and guests expectations are consistently exceeded. This is a people first role that requires strategy, process and energy.
Who we are looking for
- At least three years experience of managing a front of house team within luxury hospitality settings is desirable.
- Creativity and problem solving; the role requires an active presence leading from the front.
- Someone who is process driven and confident in analysing, reviewing and actioning any changes.
- Strong line management experience who is confident in recruiting, training and developing a large and diverse team.
- Excellent communication skills and comfortable talking to colleagues and senior management as well as being front of house building relationships with our members and guests.
- Excellent organisational skills and tech savvy; OPERA knowledge would be an advantage.
- Someone with financial acumen to maximise the revenue opportunities through our chauffeur service and valet team.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge
Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
Guest Operations Manager in North Leigh employer: Estelle Manor
Contact Detail:
Estelle Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Manager in North Leigh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury hospitality scene. Attend local events, join relevant groups, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your charisma shine through. Remember, they’re looking for someone who can lead a team and create memorable experiences for guests.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Reach out directly to the hiring manager or team at Estelle Manor through our website. A friendly message expressing your interest can go a long way!
✨Tip Number 4
Prepare for the interview by knowing your stuff! Research Estelle Manor, understand their values, and think about how your experience aligns with their needs. Bring examples of how you’ve led teams and improved guest experiences in the past.
We think you need these skills to ace Guest Operations Manager in North Leigh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your larger-than-life personality shine through! We want to see the real you, so don’t be afraid to inject a bit of creativity and flair into your cover letter.
Tailor Your Experience: Make sure to highlight your experience in luxury hospitality settings. We’re looking for someone with at least three years of managing a front-of-house team, so be specific about your achievements and how they relate to the role.
Be Process-Driven: Since this role is all about strategy and process, mention any relevant experiences where you’ve successfully implemented changes or improved operations. Show us that you can analyse and action effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Estelle Manor
✨Know the Manor Inside Out
Before your interview, take some time to research Estelle Manor thoroughly. Familiarise yourself with its facilities, like the Eynsham Baths and the various dining options. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your People Skills
As a Guest Operations Manager, your ability to connect with guests and team members is crucial. Prepare examples of how you've successfully managed teams or resolved guest issues in the past. Highlight your charisma and energy, as these traits are essential for leading a front-of-house team.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss your creative solutions and how you can apply similar strategies at Estelle Manor. This will showcase your proactive approach and readiness to lead from the front.
✨Be Tech-Savvy and Financially Astute
Brush up on your knowledge of OPERA and any other relevant tech tools that could be beneficial for the role. Additionally, prepare to discuss how you've maximised revenue opportunities in past positions, particularly in relation to guest services. This will demonstrate your capability to contribute to the manor's success.
