Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the Butler and Guest Relations team to deliver exceptional service.
- Company: Estelle Manor, a luxurious rural retreat in Oxfordshire.
- Benefits: Enjoy exclusive staff rates, biannual socials, and well-being perks.
- Why this job: Be part of a team that creates memorable guest experiences in a stunning setting.
- Qualifications: Experience in luxury hospitality and strong people management skills.
- Other info: 30 days holiday, onsite seamstress support, and opportunities for personal growth.
The predicted salary is between 47000 - 51000 £ per year.
Join to apply for the Guest Relations Manager role at Estelle Manor
Get AI-powered advice on this job and more exclusive features.
This range is provided by Estelle Manor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa‑Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Estelle Manor, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
As our Guest Relations Manager, you will passionately lead and mentor our Butler and Guest Relations team, ensuring the ‘warmth and magic’ of Estelle Manor is carried across the estate. You will help to curate the member and guest journey throughout our houses and suites, striving to innovate, inspire and delight through delivering exceptional service. With a management background, with proven experience managing a luxury butler team, you will be knowledgeable and charismatic, with a focus on developing your team to be the best they can be.
Who we are looking for?
- A charismatic leader, passionate about delivering exceptional guest experience with keen attention to detail.
- Previous experience within a luxury hotel, managing a Butler and Guest Relations team.
- Strong people management skills and experience.
- Experience managing the daily operations, set up, standards, operating procedures.
- Ability to perform under pressure and deliver results to deadlines.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
What’s in it for you?
At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well‑being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
- Colleague spaces stocked with food, drinks and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 30 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
- Base salary of £47,000 plus TRONC we estimate around £3,000- £4,000
Seniority level
Associate
Employment type
Full‑time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Estelle Manor by 2x
#J-18808-Ljbffr
Guest Relations Manager employer: Estelle Manor
Contact Detail:
Estelle Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Guest Relations Manager role. You never know who might have the inside scoop on openings at places like Estelle Manor.
✨Tip Number 2
Prepare for those interviews by researching Estelle Manor thoroughly. Understand their values, the guest experience they aim to create, and think about how your management style can enhance that. Show them you’re not just another candidate, but someone who truly gets their vibe.
✨Tip Number 3
Practice your pitch! When you get the chance to meet with recruiters or during interviews, be ready to share specific examples of how you've led teams and delivered exceptional service in the past. Make it personal and relatable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that magic happen together!
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest relations shine through! We want to see how much you care about delivering exceptional experiences and how you can bring that warmth and magic to Estelle Manor.
Tailor Your Experience: Make sure to highlight your previous experience in luxury hospitality, especially managing a Butler and Guest Relations team. We’re looking for specific examples of how you've led teams and improved guest satisfaction, so don’t hold back!
Be Personable: Your communication skills are key! Use your application to demonstrate how you build relationships with guests and colleagues alike. We love a charismatic leader, so let your personality come through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our amazing team at Estelle Manor!
How to prepare for a job interview at Estelle Manor
✨Know the Manor Inside Out
Before your interview, take some time to research Estelle Manor thoroughly. Familiarise yourself with its history, facilities, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience.
✨Showcase Your Leadership Style
As a Guest Relations Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, particularly in luxury settings. Highlight your approach to mentoring and developing staff, as this aligns perfectly with what Estelle Manor is looking for.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and guest relations skills. Think of specific situations where you turned a negative guest experience into a positive one. This will demonstrate your ability to perform under pressure and deliver exceptional service.
✨Communicate with Charisma
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, engage with your interviewers by asking insightful questions about the team and the manor's vision. This will showcase your enthusiasm and ability to build relationships.