At a Glance
- Tasks: Support our Guest Relations team in creating unforgettable experiences for VIP guests.
- Company: Estelle Manor, a stunning rural retreat with luxurious amenities.
- Benefits: Competitive pay, staff discounts, and opportunities for career growth.
- Other info: Work in a beautiful estate with a vibrant atmosphere and supportive team.
- Why this job: Join a passionate team and make every guest feel special and valued.
- Qualifications: Experience in hospitality, excellent communication, and a knack for building relationships.
The predicted salary is between 25000 - 30000 £ per year.
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts.
Plus, theres a kids club for the little ones and a workspace.
The
Role: We are looking for a dynamic Guest Relations Coordinator to support our Guest Relations team hosting our VIP members and guests.
In this role, you will need excellent administration, organisation, and communication skills to ensure a seamless and luxurious arrival and departure experience, while proactively addressing all guest preferences to guarantee their satisfaction throughout their visit.
Our Guest Relations team plays a key role in shaping the entire guest experience, ensuring every interaction is smooth, thoughtful, and tailored to individual preferences.
From the moment guests inquire about their stay to the final farewell, the team provides exceptional service.
By anticipating needs, responding promptly, and going above and beyond, we create a welcoming and personal atmosphere that makes guests feel truly valued.
Who we are looking for?
Proven hospitality experience, ideally in a luxury setting.
Exceptional communication skills with the ability to build rapport and foster positive relationships wi...
