At a Glance
- Tasks: Provide rapid response to service users in emergency situations and ensure their needs are met.
- Company: Esteem Care Dumfries and Galloway Ltd, a unique emergency care service.
- Benefits: Competitive salary, comprehensive training, and supportive team environment.
- Other info: Opportunity to work flexible hours and develop workplace skills.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, good communication skills, and willingness to undertake training.
£23,000 plus per annum depending on call out (£15.35 per call out rate)
About The Role
Esteem Care Dumfries and Galloway Ltd prides themselves on being a unique service, and on being one of the only main Emergency Care Responders in the region. It is important that all staff who participates in being an Emergency Responder follow the Emergency Procedure and always put the Service User as the main concern. What might not be an emergency to us, e.g., losing glasses or remote control, a light bulb blowing etc can cause a panic in the Service User, so it is important to always empathise with the Service User.
Main Duties- To provide rapid response service to service users who use a telecom alert system in an emergency situation. To Liaise with Care Call to ensure details of service user are correct.
- All duties of the Home Carer to be followed when providing an Emergency Response service.
- Staff must be able to provide a rapid response to any call out (maximum 30 minutes unless otherwise specified)
- There are always 2 Responders on Call at one time, a 1st Responder, and a 2 nd Responder. The 1 st Responder will have the main Responding phone. This is the phone Care Call, or any other agencies will call if the service is required to a Service User.
- Responders will be paid an amount per day/night to be available for any emergency situations. i.e., Call Outs/Care Packages/Holidays/Sickness etc.
What we are looking for in Emergency Responders
You will need to be willing to respond when on-call, including unsocial hours. We keep the Service Users at the heart of what we do, working to understand their needs and the difference we make. As well as good interpersonal, diplomacy, communication, and teamwork skills. We are looking for people who have, or are willing to undertake training for, the following skills or knowledge:
- Knowledge and understanding of the role Emergency Responder
- Caring people who can empathise with Service Users.
- Able to safely carry out duties in line with Esteem Care Dumfries and Galloway Ltd standards such as at a Service Users home.
- Able to use knowledge and experience of Esteem Care Dumfries and Galloway Ltd policies and procedures, in particular safeguarding children and adults, health and safety and confidentiality.
- Able to use emotional support skills, in a calm and responsible manner, while providing individuals with practical support, and signposting as appropriate
- Able to recognise the signs of stress in yourself and others and be aware of support options.
- Adhere to Esteem Care Dumfries and Galloway Ltd Equal Opportunity Policy
- Willing to undertake a Criminal Records Bureau check.
What we offer
- The chance to work with a variety of different people from different walks of life and make a real difference to their lives.
- The opportunity to work with Esteem Care Dumfries and Galloway Ltd and other services.
- Comprehensive training so you can represent Esteem Care Dumfries and Galloway Ltd with confidence.
- Appropriate safety/protective work wear as required for your role.
- Support to develop your workplace skills.
- The company of a warm and friendly team of like-minded people.
£23,000 plus per annum depending on call out (£15.35 per call out rate)
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Emergency Care Responder - Dumfries (Esteem) employer: Esteem Home Care Group.
Esteem Care Dumfries and Galloway Ltd is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of service users as an Emergency Care Responder. With a strong focus on employee development, comprehensive training, and a supportive team environment, staff are empowered to grow their skills while working in a compassionate and empathetic culture. Located in Dumfries, this role not only provides competitive pay but also the chance to engage with diverse individuals, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Care Responder - Dumfries (Esteem)
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Esteem Home Care Group. that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Esteem Home Care Group. face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Esteem Home Care Group.
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Esteem Home Care Group. is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
