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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder at Frasers Wolverhampton, a leader in prestige beauty.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Counter Manager - Frasers Wolverhampton - Estee Lauder - 30 hours Wolverhampton,GB-WLV,United K[...] employer: esteelauder
Contact Detail:
esteelauder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - Frasers Wolverhampton - Estee Lauder - 30 hours Wolverhampton,GB-WLV,United K[...]
✨Tip Number 1
Get to know the company inside out! Research Estee Lauder's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your leadership and coaching skills confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for that Counter Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Counter Manager - Frasers Wolverhampton - Estee Lauder - 30 hours Wolverhampton,GB-WLV,United K[...]
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any leadership experience you have. We want to see how you've coached or developed a team in the past, as this role is all about inspiring others to achieve their best.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Counter Manager role. Mention specific skills and experiences that align with the job description, like your knack for business planning or customer relationship management.
Be Results-Oriented: We love candidates who are driven by results! In your written application, share examples of how you've met or exceeded targets in previous roles. This will show us that you're ready to take on the challenges of managing a counter.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It streamlines the process and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at esteelauder
✨Know Your Numbers
As a Counter Manager, you'll need to demonstrate your understanding of sales targets and business metrics. Brush up on your previous sales achievements and be ready to discuss how you can drive results in this role. Use specific examples to show how you've met or exceeded targets in the past.
✨Showcase Your Leadership Style
This position requires strong leadership skills, so think about your coaching style and how you motivate a team. Prepare to share stories about how you've developed team members or handled challenging situations. Highlight your ability to create a positive work environment that encourages growth.
✨Customer-Centric Mindset
Since customer service is key in retail, be prepared to discuss how you anticipate and meet customer needs. Think of examples where you've turned a difficult customer situation into a positive experience. This will show your potential employer that you can handle the pressures of the role with tact and diplomacy.
✨Plan for Success
The job involves strategic planning, so come equipped with ideas on how you would attract and retain customers. Consider potential in-store events or promotions that could boost sales. Presenting a clear vision for your counter will impress your interviewers and show you're proactive about driving business.