At a Glance
- Tasks: Lead a team in delivering exceptional customer service at La Mer's Gatwick Airport counter.
- Company: Join Estée Lauder, a global leader in beauty and skincare.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Perfect for those who thrive in fast-paced environments and love beauty products.
- Why this job: Be part of a dynamic team that values respect, cooperation, and personal development.
- Qualifications: Experience varies by store size; familiarity with Excel and email is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Travel Retail - Counter Manager - La Mer - Gatwick Airport Full Time
Estée Lauder
- Location: Gatwick, West Sussex
- Type: Permanent
- Hours: Full-time
- Posted: 11 hours ago
Responsibilities
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others\' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers\' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Degree of experience dependent on business/Store size
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Estée Lauder
#s1-Gen
⁃ Results oriented, with high drive to meet objectives and standards ⁃ Pursue goals beyond what is required or expected of them ⁃ Senses others\' development needs and bolsters their abilities ⁃ Anticipates, recognizes, and meets customers\' needs ⁃ Handles difficult and tense customer service situations with diplomacy and tact ⁃ Guides the performance of others while holding them accountable ⁃ Cultivate and maintain extensive informal networks ⁃ Models team qualities like respect, helpfulness, and cooperation ⁃ High attention to detail and organisational skills ⁃ The ability to work autonomously and contribute to the team ⁃ Proactive and positive approach to work and tasks ⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge ⁃ degree of experience dependent on business/Store size. ⁃ Ability to develop financial plans and manage resources ⁃ Working knowledge of a computerised system including email, Microsoft Excel
Travel Retail - Counter Manager - La Mer - Gatwick Airport Full Time employer: ESTÉE LAUDER
Estée Lauder is an exceptional employer, offering a dynamic work environment at Gatwick Airport where employees can thrive in the fast-paced travel retail sector. With a strong focus on personal and professional development, team collaboration, and a commitment to excellence, employees are empowered to exceed their goals while enjoying a supportive culture that values respect and cooperation. The unique location provides opportunities to engage with a diverse clientele, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Retail - Counter Manager - La Mer - Gatwick Airport Full Time
✨Tip Number 1
Familiarise yourself with La Mer's product range and brand values. Understanding their luxury positioning and customer expectations will help you connect better with potential customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of Estée Lauder, especially those in travel retail. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled difficult customer service situations in the past. Highlighting your diplomacy and tact will show that you're equipped to manage the challenges of a counter manager role.
✨Tip Number 4
Demonstrate your ability to work autonomously while also being a team player. Share experiences where you've successfully balanced both aspects, as this is crucial for the role at Gatwick Airport.
We think you need these skills to ace Travel Retail - Counter Manager - La Mer - Gatwick Airport Full Time
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Counter Manager position at La Mer. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in retail management or customer service, particularly in a travel retail environment. Use specific examples to demonstrate your ability to handle customer needs and manage a team effectively.
Showcase Your Skills:Make sure to showcase your organisational skills, attention to detail, and ability to work autonomously. Mention any experience you have with financial planning or using computerised systems like Microsoft Excel, as these are important for the role.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also conveys your passion for the brand and the role. Discuss how you can contribute to the team and meet the objectives set by Estée Lauder.
How to prepare for a job interview at ESTÉE LAUDER
✨Showcase Your Results-Driven Mindset
Make sure to highlight your past achievements and how you've consistently met or exceeded objectives. Prepare specific examples that demonstrate your drive to achieve results, as this role requires a strong focus on meeting standards.
✨Demonstrate Customer Service Skills
Be ready to discuss how you've handled difficult customer situations in the past. Use examples that showcase your ability to remain calm, diplomatic, and tactful under pressure, as this is crucial for a Counter Manager role.
✨Emphasise Team Leadership Qualities
Talk about your experience in guiding and developing team members. Share instances where you've modelled respect and cooperation, and how you've held others accountable while fostering a positive team environment.
✨Prepare for Financial Management Questions
Since the role involves developing financial plans and managing resources, brush up on your financial acumen. Be prepared to discuss your experience with budgeting and resource management, and how you can apply these skills to benefit the team.
