b Overview /b p As Counter Lead, you drive brand-aligned sales outcomes by delivering exceptional service and maintaining a credible brand image. You work closely with cross-functional teams to execute local marketing and events, leveraging omni‑channel opportunities to grow loyalty and market share. You lead by example in service excellence, stock integrity, and compliant operations, while acting as the brand ambassador on the shop floor. You shape the consumer experience and help the brand win in a fast-paced retail environment. /p b Responsibilities /b ul li Uphold a consistent, professional brand image to customers and stakeholders /li li Maximise sales through outstanding service, retail standards and upholding store procedures /li li Understand and act toward daily/weekly targets and sales opportunities across channels /li li Utilise digital tools and social media to protect and enhance Brand image and business impact /li li Deliver Brand Strategy and local marketing/events aligned to retailer activity /li li Drive service excellence with a zero-complaint culture and memorable customer moments /li li Manage refunds/complaints per guidelines and consult Area Manager as needed /li li Recruit and retain consumers through a focused strategy; maintain up-to-date product knowledge /li li Ensure operational standards: stock, deliveries, housekeeping, pricing, and auditable processes /li li Minimise stock loss and maintain a safe, compliant working environment /li li Plan replenishment, merchandising layouts, and promotions in line with guidelines /li li Analyze commercial reports to inform decisions and identify trends /li li Maintain high standards of health safety and achieve audit targets /li li Provide timely information requests and meet deadlines /li /ul b Key requirements /b ul li Experience in fast-paced retail or consumer-facing environment /li li Ability to drive self-development /li li Commercial understanding and awareness of the industry /li li Effective communication, organisation and prioritisation skills /li /ul ul li Customer focus /li li Strong communication /li li Organisation and prioritisation /li li Social media usage to support brand and sales /li li Familiarity with digital tools for knowledge updates /li li Visual merchandising and planogram execution /li /ul
Sephora Edinburgh TooFaced Counter Lead 37.5 hours employer: Estée Lauder
At Jo Malone London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury retail. Our Boutique Operations Lead will benefit from comprehensive training and development opportunities, fostering personal and professional growth while working in a prestigious environment that values teamwork and outstanding customer service. Located in a dynamic area, our boutique provides a unique chance to engage with a diverse clientele and participate in exclusive events, making every day rewarding and impactful.
