At a Glance
- Tasks: Drive sales and deliver exceptional customer service for luxury fragrances.
- Company: Join a prestigious brand at Boots Liverpool Street.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and brand values.
- Why this job: Be a fragrance ambassador and create memorable experiences for customers.
- Qualifications: Experience in retail and strong communication skills required.
The predicted salary is between 12000 - 15000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service and retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- Understanding daily/weekly targets
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keeping up to date with competitor activities and missed opportunities
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
- Being an Ambassador for the Brand - leading the way to ensure Brand values are represented and brought to life
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Using digital tools to ensure knowledge is kept up to date
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs
Operations:
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensuring that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensuring all information requests are fulfilled accurately, within deadlines set
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits
Commerciality:
- Managing daily replenishment, taking appropriate action where necessary
- Maximising sales performance by utilising all commercial reports before making commercial decisions
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identifying trends and making suggestions to enhance product performance
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment
- Ability to drive self-development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street London,GB-LND[...] employer: ESTÉE LAUDER
At Boots Liverpool Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Fragrance Advisor, you'll enjoy competitive benefits, ongoing training opportunities, and the chance to represent prestigious brands like Tom Ford and Balmain in a dynamic retail environment. Join us to be part of a team that values excellence in service and innovation, all while working in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street London,GB-LND[...]
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Tom Ford and Balmain's fragrance lines. This way, you can show off your knowledge and passion, making you stand out as a candidate who truly cares about the brand.
✨Tip Number 2
Practice your sales pitch! Since this role is all about driving sales, think of ways to demonstrate your selling skills during the interview. Role-play with a friend or in front of the mirror to get comfortable with showcasing products and engaging customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brand. This not only gives you insider info but also shows your enthusiasm for the role. Plus, who knows? A friendly chat might just land you a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street London,GB-LND[...]
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Tom Ford and Balmain brands shine through. We want to see that you’re not just looking for any job, but that you genuinely care about fragrances and delivering an amazing customer experience.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in retail and consumer-facing roles. We love seeing how your past experiences align with the responsibilities of a Fragrance Advisor, so don’t hold back on showcasing your relevant skills!
Be Professional Yet Approachable:While we want you to be yourself, remember to maintain a professional tone in your written application. Use clear language and structure your thoughts well, but don’t be afraid to let your personality come through – we’re looking for someone who can connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at ESTÉE LAUDER
✨Know Your Fragrance Game
Before the interview, brush up on your knowledge of Tom Ford and Balmain fragrances. Familiarise yourself with their bestsellers, unique notes, and brand stories. This will not only impress your interviewers but also show your genuine interest in the products you'll be selling.
✨Show Off Your Sales Skills
Prepare to discuss specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or implemented successful marketing strategies. Be ready to explain how you can apply these skills to maximise sales at Boots Liverpool Street.
✨Understand the Brand Values
Research the brand values of both Tom Ford and Balmain. During the interview, demonstrate how you embody these values and how you would represent them as a fragrance advisor. This will help you stand out as a candidate who aligns with the brand's image.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to sell a fragrance to the interviewer. Practice your pitch, focusing on excellent customer service and how you would create a memorable experience for consumers. This will showcase your ability to connect with customers effectively.
