At a Glance
- Tasks: Lead the sales team and ensure exceptional customer service in a dynamic retail environment.
- Company: Join a prestigious beauty brand with a focus on diversity and growth.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Flexible hours and a vibrant work culture await you!
- Why this job: Kickstart your supervisory career in retail while inspiring others and making an impact.
- Qualifications: Retail experience and a passion for coaching and mentoring others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalised customer service to achieve all sales and customer service targets.
You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation and will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalised customer service
- While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Key Holder Key Holder London,GB-LND,United Kingdom Sales Posted 2 hours ago employer: ESTÉE LAUDER
As a Key Holder at our London store, you will join a vibrant team that champions diversity and fosters a culture of growth and development. We offer comprehensive training, competitive benefits, and the opportunity to advance your career in the prestigious beauty industry, all while working in a dynamic retail environment that values exceptional customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder Key Holder London,GB-LND,United Kingdom Sales Posted 2 hours ago
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing inspirational and personalised service, think of examples from your past experiences where you've gone above and beyond for a customer.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're genuinely interested in the role and helps you figure out if the company is the right place for you. Ask about their training and development opportunities!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and get noticed. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Key Holder Key Holder London,GB-LND,United Kingdom Sales Posted 2 hours ago
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Key Holder role. Highlight your retail experience, especially in cosmetics, and any supervisory roles you've had. We want to see how you can inspire and lead a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your coaching skills can help our sales team excel. Be authentic and let your personality come through!
Showcase Your Customer Service Skills:In your application, emphasise your ability to provide personalised customer service. Share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at ESTÉE LAUDER
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially in cosmetics. Be ready to discuss your previous experiences and how they relate to the role of a Key Holder. Highlight any specific achievements in sales or customer service that demonstrate your ability to inspire and lead a team.
✨Show Off Your Coaching Skills
Since this role involves mentoring others, think of examples where you've successfully coached or supported colleagues. Prepare to share these stories during the interview, focusing on how your guidance led to improved performance or customer satisfaction.
✨Be Ready for Cash Handling Questions
As cash reconciliation is part of the job, be prepared to discuss your experience with cash handling. If you have specific processes or systems you’ve used, mention them. This shows you’re not only familiar with the responsibilities but also confident in managing them.
✨Demonstrate Your Passion for Customer Service
This role is all about providing exceptional customer service. Think of times when you went above and beyond for a customer. Share these anecdotes to illustrate your commitment to creating an authentic and personalised shopping experience.
