At a Glance
- Tasks: Lead brand initiatives to boost sales and enhance customer experiences.
- Company: Join Estée Lauder, a leading beauty brand with a strong market presence.
- Benefits: Competitive pay, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on personal and professional growth.
- Why this job: Be at the forefront of brand experience and make a real impact in retail.
- Qualifications: Experience in retail and a passion for delivering exceptional customer service.
The predicted salary is between 29700 - 36300 £ per year.
Estée Lauder in Guildford is seeking a Counter Lead to support the Brand in driving sales turnover and market share through a consumer‑focussed approach.
You will be responsible for maintaining a professional Brand image, maximising sales, and ensuring excellent service and retail standards.
Plan local marketing and events, deliver an outstanding customer experience, and uphold brand values.
You will also oversee stock, refunds and complaints in line with Company guidelines while leveraging
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Brand Experience Lead - Counter & Sales Growth in Guildford employer: ESTÉE LAUDER
Timberland, part of the VF family, is an exceptional employer located in Brent Cross, London, offering a vibrant work culture that prioritises sustainability and active lifestyles. As a Sales Associate, you will benefit from comprehensive training, a supportive environment, and generous employee discounts, all while being empowered to take ownership of your career development. Join us to be part of a diverse team that values integrity, curiosity, and empathy, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Experience Lead - Counter & Sales Growth in Guildford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ESTÉE LAUDER, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ESTÉE LAUDER!
We think you need these skills to ace Brand Experience Lead - Counter & Sales Growth in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ESTÉE LAUDER, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ESTÉE LAUDER and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ESTÉE LAUDER that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ESTÉE LAUDER
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
