Estore Fulfilment Coordinator
The Estore Fulfilment Coordinator will be responsible for the accurate and timely fulfilment of online orders assigned the the UK fulfilment centre. This role's day-to-day operation includes order processing, pick-pack and dispatch and inventory management. This role will be based in our London hub, and will dual report to the UK Online Fulfilement Manager and Online Trading Manager for brand.com.
Responsibilities:
Fulfilment
- Order processing from the e-commerce platform.
- Pick, prepare and meticulously hand labelling creations and pack orders according to Le Labo's packaging standards.
- Ensure that all international regulations and paperwork are followed.
Dispatch
- Ensure all orders are dispatched in 2 business days upon receipt of order.
- Ensure packages are picked up by shipping carriers in time.
Inventory Management
- Received deliveries and ensure quantity of received goods match against PO.
- Record, replensish and mantain stock and supply levels.
- Ensure batch codes of all products are in date.
- Maintain and update product quanitity and availability on the e-commerce website.
Customer Service
- Provide professional and responsive customer service through telephone.
- Investigate and resolve customer queries and roder related issues, providing appropriate and tailered solutions.
- Work collaboratively with internal teams to resolve complex customer or fulfilment issues and liaise with Concierge for special requests and orders.
- Must be able to support high-volume trading peridos with efficiency to work through significant fluctuations in daily order volumes.
Skills & Experience
- Excellent organisational skills and the ability to multitast.
- Ability to manage time and prioritse work assignments.
- Ability to function independently after training to complete assignments.
- Strong attention to detail and accuracy.
- Good understanding of stock availability and online product management.
- Must be passionate about providing an exemplary customer service.
- Proficiency in E-commerce shipping software.
- Excellent comnunication and teamwork skills.
- Comfortable delivering results in a busy, fast paced environment.
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Estore Fulfilment Coordinator - Le Labo - Part Time - Shoreditch, UK London,GB-LND,United Kingdom Sales Company Priority employer: Estée Lauder
At Jo Malone London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury retail. Our Boutique Operations Lead will benefit from comprehensive training and development opportunities, fostering personal and professional growth while working in a prestigious environment that values teamwork and outstanding customer service. Located in a dynamic area, our boutique provides a unique chance to engage with a diverse clientele and participate in exclusive events, making every day rewarding and impactful.
