Estee Lauder - Counter Manager - John Lewis Welwyn Welwyn Garden City,GB-HRT,United Kingdom Sal[...]

Estee Lauder - Counter Manager - John Lewis Welwyn Welwyn Garden City,GB-HRT,United Kingdom Sal[...]

Welwyn Garden City Full-Time 36000 - 60000 £ / year (est.) No working from home possible
ESTÉE LAUDER

At a Glance

  • Tasks: Lead and inspire a team of Beauty Advisors to achieve sales and customer service goals.
  • Company: Join Estee Lauder, a leader in prestige beauty with a diverse culture.
  • Benefits: Competitive pay, excellent training, and opportunities for career growth.
  • Other info: Flexible hours and a supportive work environment for a great work-life balance.
  • Why this job: Kickstart your career in beauty with hands-on experience and coaching opportunities.
  • Qualifications: Retail experience, leadership skills, and a passion for customer service.

The predicted salary is between 36000 - 60000 £ per year.

## Estee Lauder - Counter Manager - John Lewis WelwynWelwyn Garden City,GB-HRT,United Kingdom## DescriptionWe are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.## Qualifications⁃ Proven retail experience preferably within cosmetics⁃ The ability to provide inspirational, authentic and personalized customer service⁃ Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets⁃ Retail operations experience including inventory management and cash reconciliation⁃ Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment⁃ Previous experience with retail point⁃of⁃sale software⁃ Proficient in Microsoft Office⁃ Applicants must be able to provide proof of right to live and work in the country if invited to attend for interviewWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Beauty Advisors to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. You will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. You will have: • A passion and energy to provide inspirational, authentic, and personalised customer service • An approachable, friendly with a ‘can-do’ attitude • Previous experience managing a large team, beauty/fragrance experience is desirable • Confidence in speaking to customers, get to know them and understand their needs to best cater to them • Flexible availability across days/hours. We want all of our team to have a good work-life balance,When you upload your resume, we provide job recommendations to you. You will also receive job recommendations by email.You acknowledge that you will provide the relevant entities of The Estée Lauder Companies with your resume/CV that contains your personal information, and that you have read and agree to the collection, use, and international transfer of your personal information in accordance with our . The relevant entities of the Estée Lauder Companies (the prospective employers) will use your personal information to suggest jobs that fit your skills and experience and (if you decide to upload your resume/CV) may also email you future jobs that may be of interest to you. You can opt out of these emails at any time by clicking the \"Unsubscribe\" link at the bottom of these emails. #J-18808-Ljbffr

Estee Lauder - Counter Manager - John Lewis Welwyn Welwyn Garden City,GB-HRT,United Kingdom Sal[...] employer: ESTÉE LAUDER

At Estée Lauder, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and personal growth. As a Counter Manager at our John Lewis Welwyn location, you will benefit from comprehensive training, competitive remuneration, and the opportunity to develop your leadership skills in a dynamic retail environment, paving the way for a rewarding career in the prestige beauty industry.

ESTÉE LAUDER

Contact Details:

ESTÉE LAUDER Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Estee Lauder - Counter Manager - John Lewis Welwyn Welwyn Garden City,GB-HRT,United Kingdom Sal[...]

Get Your Retail Game On

Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!

Join Retail Networks and Forums

Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ESTÉE LAUDER, so don’t miss out on building those relationships!

Be Ready for Busy Season Opportunities

Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.

Show Off Your Customer Service Skills

Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ESTÉE LAUDER!

We think you need these skills to ace Estee Lauder - Counter Manager - John Lewis Welwyn Welwyn Garden City,GB-HRT,United Kingdom Sal[...]

Retail Operations
Supervisory Skills
Coaching and Mentoring
Customer Service
Sales Target Achievement
Inventory Management
Cash Reconciliation

Some tips for your application 🫡

Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.

Tailor Your CV for Retail:When applying for a full-time role like this one at ESTÉE LAUDER, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.

Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ESTÉE LAUDER and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!

Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ESTÉE LAUDER that you’re ready to jump in and contribute right away!

How to prepare for a job interview at ESTÉE LAUDER

Show Off Your Customer Service Skills

Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!

Familiarity with Point of Sale Systems

Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!

Understand Product Knowledge

Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.

Be Ready for Role-Playing Scenarios

Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!