At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder at M&S Chester, a leader in prestige beauty.
- Benefits: Competitive pay, training, and opportunities for career growth.
- Other info: Diverse culture with excellent development opportunities awaits you.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
M&S Chester Estee Lauder Counter Manager Chester,GB-CHW,United Kingdom Sales employer: ESTÉE LAUDER
At M&S Chester, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a competitive remuneration package and a commitment to diversity, we empower our employees to thrive and achieve their full potential in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land M&S Chester Estee Lauder Counter Manager Chester,GB-CHW,United Kingdom Sales
✨Tip Number 1
Get to know the company inside out! Research M&S and Estee Lauder's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership and customer service skills, as these are key for the Counter Manager role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace M&S Chester Estee Lauder Counter Manager Chester,GB-CHW,United Kingdom Sales
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Use keywords from the job description and show us how your skills align with what we're looking for at the Estee Lauder Counter.
Be Results-Oriented:We’re all about achieving targets, so make sure to include any quantifiable results you've achieved in previous roles. Whether it's sales figures or customer satisfaction scores, numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at ESTÉE LAUDER
✨Know Your Numbers
Before the interview, brush up on your sales figures and targets. Be ready to discuss how you’ve met or exceeded goals in previous roles. This shows you’re results-oriented and understand the importance of driving sales.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and manage a high-performing team.
✨Customer-Centric Mindset
Be ready to talk about how you’ve handled difficult customer situations with tact and diplomacy. Share stories that highlight your exceptional customer service skills and how you anticipate and meet customer needs.
✨Strategic Planning Savvy
Familiarise yourself with basic business planning concepts. Be prepared to discuss how you would create and execute a business plan for the counter. This shows you’re not just a people person but also have a strategic mindset.
