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- Tasks: Lead and inspire a team to achieve sales and customer service targets.
- Company: Join a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive pay, training opportunities, and career progression.
- Other info: Great opportunity for growth in the beauty industry.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
Key Skills and Attributes- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Counter Manager in Chester employer: ESTÉE LAUDER
Contact Detail:
ESTÉE LAUDER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry and let them know you're on the hunt for a Counter Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and vision for the role.
✨Tip Number 3
Showcase your passion for coaching and team development during interviews. Share specific examples of how you've helped others grow in their roles, as this will resonate well with hiring managers looking for a dynamic leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Counter Manager in Chester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to our job description. Use keywords from the posting to show us you understand what we’re looking for and how you fit the bill.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any achievements or results from your previous roles. Whether it’s sales figures or customer satisfaction scores, we want to know how you’ve made an impact!
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ESTÉE LAUDER
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with concrete numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for a Counter Manager role.
✨Understand the Brand
Research the company’s values, products, and target market. Be ready to discuss how you can align your business plan with their brand vision. Showing that you understand their customer base and can create impactful in-store events will set you apart from other candidates.
✨Practice Customer Scenarios
Anticipate questions about handling difficult customer situations. Prepare a few scenarios where you turned a negative experience into a positive one. This will highlight your quality customer service skills and your ability to meet customers' needs with tact and diplomacy.