Overview
In this role you support the Brand to drive sales and market share through a consumer-focused approach. You will be the brand ambassador in-store, delivering excellent service and maintaining brand image across internal and external touchpoints. You’ll execute local marketing and events, leverage digital channels, and use insights to maximize opportunities. You collaborate with the team to uphold standards, protect brand integrity, and grow a loyal customer base. This role offers impact through shaping customer experiences and contributing to brand strategy at the local level.
Responsibilities
- Maintain a credible, professional brand image with customers and partners
- Maximise sales through selling, service excellence, and retail standards
- Adhere to store, Brand, and Company procedures to support efficiencies
- Understand and contribute to daily/weekly targets
- Utilise additional sales avenues (events, Omni, digital channels) to drive turnover
- Monitor competitor activity and identify missed opportunities
- Leverage social media to protect and enhance the brand image
- Deliver the Brand Strategy and implement a local plan
- Plan and execute local marketing and events aligned to retailer activity
- Deliver service excellence with continuous improvement and a surprise-and-delight culture
- Be an ambassador for the Brand and embody brand values
- Manage refunds and complaints per guidelines and consult Area Manager when appropriate
- Use digital tools to keep knowledge up to date
- Deliver consumer recruitment and retention strategies
- Develop up-to-date product knowledge to deliver leading customer experiences
- Plan and maintain excellent standards across product, housekeeping, displays, messaging, and pricing
- Ensure timely stock deliveries, movements, and associated administration
- Maintain auditable processes and take corrective action for risks
- Fulfill information requests accurately and on time
- Minimise stock loss by following security policies
- Create a safe working environment complying with policies
- Achieve at least 'Acceptable' on health & safety audits
- Manage daily replenishment and actions based on commercial reports
- Plan and deliver visual merchandising within guidelines and timelines
- Identify stock package issues and inform Area Manager when necessary
- Oversee promotions and discounts per guidelines
- Identify trends and suggest improvements to product performance
Key requirements
- Experience in a fast-paced retail or consumer-facing environment
- Ability to drive self-development
- Commercial understanding and awareness of the industry
- Effective communication, organization, and prioritization skills
- strong communication
- organization
- prioritization
- use of digital tools for knowledge updates
- ability to interpret commercial reports
- visual merchandising planning
Sephora Bullring Clinique and Dr Jart counter lead 37.5 hours in Birmingham employer: Estée Lauder
At Jo Malone London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury retail. Our Boutique Operations Lead will benefit from comprehensive training and development opportunities, fostering personal and professional growth while working in a prestigious environment that values teamwork and outstanding customer service. Located in a dynamic area, our boutique provides a unique chance to engage with a diverse clientele and participate in exclusive events, making every day rewarding and impactful.
