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- Tasks: Lead and inspire a team to achieve sales and customer service goals in a dynamic retail environment.
- Company: Join Estee Lauder, a leader in prestige beauty with a diverse and inclusive culture.
- Benefits: Competitive salary, outstanding training, and progressive career opportunities.
- Why this job: Kickstart your career in beauty while coaching others and making a real impact.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
- Other info: Flexible hours and a supportive work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
We are looking for a dynamic and inspirational Assistant Business Manager to work alongside the Business Manager to lead, coach and develop our large team of Beauty Advisors to achieve all sales, customer service and operational targets, in our Global Flagship location Harrods Knightsbridge.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. You will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
You will have:
- A passion and energy to provide inspirational, authentic, and personalised customer service
- An approachable, friendly with a 'can-do' attitude
- Previous experience managing a large team, beauty/fragrance experience is desirable
- Confidence in speaking to customers, get to know them and understand their needs to best cater to them
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proof of right to live and work in the country
Estee Lauder - Global Flagship Assistant Business Manager - Harrods in London employer: Estée Lauder Inc
Contact Detail:
Estée Lauder Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - Global Flagship Assistant Business Manager - Harrods in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Estee Lauder and their values. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences in retail and how they relate to the role. Highlight your coaching skills and any successful strategies you've implemented in the past to boost sales or improve customer service.
✨Tip Number 3
Show off your passion for beauty! Whether it's through your personal style or knowledge of products, let your enthusiasm shine during the interview. This is a key aspect of the role, and they want to see that you can inspire others too.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your professionalism.
We think you need these skills to ace Estee Lauder - Global Flagship Assistant Business Manager - Harrods in London
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! Share any relevant experiences or personal stories that highlight your enthusiasm for cosmetics and customer service.
Highlight Your Leadership Skills: Since this role involves coaching and managing a team, make sure to emphasise your previous supervisory experience. Use specific examples of how you've successfully led teams in fast-paced environments to achieve targets.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team at Estee Lauder!
How to prepare for a job interview at Estée Lauder Inc
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Estee Lauder's product range. Understand the key features and benefits of their cosmetics. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or coached others. Highlight specific situations where your leadership made a difference in achieving sales or customer service targets. This is crucial for the Assistant Business Manager role.
✨Demonstrate Your Customer Service Passion
Be ready to discuss how you provide personalised customer service. Share stories that illustrate your ability to connect with customers and meet their needs. This aligns perfectly with the role’s focus on inspirational and authentic service.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and future goals. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. It’s a great way to engage with your interviewers.
