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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and career progression in the beauty industry.
- Why this job: Be the CEO of your own store and make a real impact on customer experiences.
- Qualifications: Retail management experience and a passion for coaching and leadership.
- Other info: Dynamic environment with diverse career opportunities and excellent training.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.
Qualifications:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Experience of creating and executing in-store events
Description:
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications / Knowledge:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Retail sales experience. Team leadership degree of experience dependent on business/Store size. Experience in strategic planning and execution. Ability to develop financial plans and manage resources. Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder - 15hr Counter Lead - Boots Jubilee Place in London employer: Estée Lauder Inc
Contact Detail:
Estée Lauder Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - 15hr Counter Lead - Boots Jubilee Place in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Estée Lauder and their values. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. Being able to share these experiences will demonstrate your coaching skills and ability to drive results.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about exceptional service, so highlight your knack for winning people over.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to match your skills with the right opportunities at Estée Lauder.
We think you need these skills to ace Estee Lauder - 15hr Counter Lead - Boots Jubilee Place in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've coached and developed teams in the past, especially in a fast-paced retail environment like beauty.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention specific sales targets you've set or achieved, and how you’ve gone above and beyond to meet objectives. This will show us you're the kind of person who pursues goals relentlessly.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to upload your CV directly. Plus, it helps us keep track of all applications in one place!
How to prepare for a job interview at Estée Lauder Inc
✨Know Your Beauty Business
Before the interview, dive deep into Estee Lauder's brand values and product lines. Familiarise yourself with their latest launches and marketing campaigns. This knowledge will not only impress your interviewers but also show your genuine passion for the beauty industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about specific situations where you coached team members to achieve sales targets or improved customer service. Highlighting these experiences will demonstrate your capability as a Counter Manager.
✨Master Customer Relationship Management
Be ready to discuss your approach to building and maintaining customer relationships. Share strategies you've used to enhance customer satisfaction and loyalty. This is crucial for the role, so showing that you can anticipate and meet customer needs will set you apart.
✨Plan for Success
Think about how you would create and execute an agile business plan for the counter. Be prepared to discuss your ideas for in-store events and how you would target customers effectively. This shows your strategic thinking and readiness to take ownership of the role.
