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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder, a leader in prestige beauty at Gatwick Airport.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Counter Manager Gatwick Airport (North) 36 hours employer: Estée Lauder Inc
Contact Detail:
Estée Lauder Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Counter Manager Gatwick Airport (North) 36 hours
✨Tip Number 1
Get to know the company culture! Research Estee Lauder's values and mission. When you walk into that interview, show them you’re not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve successfully led a team or resolved a conflict. Be ready to share these experiences to showcase your coaching skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Estee Lauder Counter Manager Gatwick Airport (North) 36 hours
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've inspired your colleagues to achieve their goals, just like you'll be doing at Estee Lauder!
Tailor Your Application: Don’t just send a generic CV! We love it when candidates customise their applications to reflect the job description. Mention specific skills and experiences that align with the Counter Manager role – it shows us you’re genuinely interested.
Be Results-Oriented: We’re looking for someone who’s driven to meet objectives. In your application, share examples of how you’ve achieved targets in the past. Numbers speak volumes, so if you can quantify your success, do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Estée Lauder Inc
✨Know Your Numbers
As a Counter Manager, you'll need to demonstrate your understanding of sales targets and business metrics. Brush up on your previous sales achievements and be ready to discuss how you can drive results at Estee Lauder. Use specific examples to show how you've met or exceeded targets in the past.
✨Showcase Your Leadership Style
This role is all about leading a team, so be prepared to talk about your leadership approach. Think of examples where you've successfully coached or developed team members. Highlight how you foster a positive team environment and how you handle challenges within a team setting.
✨Customer-Centric Mindset
Estee Lauder values exceptional customer service, so come armed with stories that showcase your ability to meet and exceed customer expectations. Discuss how you've handled difficult situations with customers and what strategies you use to build lasting relationships.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for questions like how you would plan an in-store event or manage a team during peak hours. Think through your responses and consider how you can apply your strategic planning skills to real-life situations at the counter.
