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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be the CEO of your own counter and make a real impact in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Diverse environment with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee lauder Boots Princess Counter Manager Counter Manager Edinburgh,GB-EDH,United Kingdom Sales employer: Estée Lauder Inc
Contact Detail:
Estée Lauder Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee lauder Boots Princess Counter Manager Counter Manager Edinburgh,GB-EDH,United Kingdom Sales
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Estée Lauder and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. Being able to share these experiences will demonstrate your coaching skills and ability to drive results.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about creating exceptional experiences, so highlight your knack for winning people over.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to match your skills with the right opportunities at Estée Lauder.
We think you need these skills to ace Estee lauder Boots Princess Counter Manager Counter Manager Edinburgh,GB-EDH,United Kingdom Sales
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've coached and developed teams in the past, so share specific examples that showcase your ability to inspire others.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the role of Counter Manager. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. It shows us you’re genuinely interested!
Highlight Customer Service Experience: Since this role is all about exceptional customer service, make sure to include any relevant experience you have in this area. Share stories where you’ve gone above and beyond to meet customer needs – we love to hear about those moments!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Estée Lauder Inc
✨Know Your Numbers
As a Counter Manager, you'll need to demonstrate your understanding of sales targets and business metrics. Brush up on your previous sales achievements and be ready to discuss how you can drive results in this role. Use specific examples to show how you've met or exceeded targets in the past.
✨Showcase Your Leadership Style
This position requires strong leadership skills, so think about your coaching style and how you motivate a team. Prepare anecdotes that highlight your ability to develop others and lead by example. Be ready to discuss how you handle challenges within a team setting.
✨Customer-Centric Mindset
Exceptional customer service is key in retail. Think of situations where you've gone above and beyond for customers. Be prepared to share these stories and explain how you anticipate and meet customer needs, especially in a fast-paced environment like beauty retail.
✨Plan for Success
Since this role involves strategic planning, come equipped with ideas for potential in-store events or promotions. Show that you can think creatively about how to attract and retain customers. Discuss how you would execute these plans while managing resources effectively.
