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For Companies At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience in a dynamic retail environment.
- Company: Join a renowned brand with a strong focus on consumer satisfaction.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be a key player in shaping brand image and driving sales success.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: Exciting opportunities for personal development and creativity in marketing initiatives.
The predicted salary is between 28800 - 43200 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service and retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- Understanding daily/weekly targets
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels
- Keeping up to date with competitor activities and missed opportunities
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
- Being an Ambassador for the Brand, leading the way to ensure Brand values are represented and brought to life
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Using digital tools to ensure knowledge is kept up to date
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs
Operations:
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensuring that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensuring all information requests are fulfilled accurately, within deadlines set
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits
Commerciality:
- Managing daily replenishment, taking appropriate action where necessary
- Maximising sales performance by utilising all commercial reports before making commercial decisions
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identifying trends and making suggestions to enhance product performance
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment
- Ability to drive self-development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Assistant Manager Counter Lead Trowbridge,GB-BAS,United Kingdom Sales Posted a month ago in Bath employer: Estée Lauder Inc
Contact Detail:
Estée Lauder Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Counter Lead Trowbridge,GB-BAS,United Kingdom Sales Posted a month ago in Bath
✨Tip Number 1
Get to know the brand inside out! Research their values, products, and recent campaigns. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or use online resources to boost your confidence and ensure you nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager Counter Lead Trowbridge,GB-BAS,United Kingdom Sales Posted a month ago in Bath
Some tips for your application 🫡
Show Your Brand Passion: When you're writing your application, let your enthusiasm for the brand shine through! We want to see how you can reflect a credible and professional image that aligns with our values.
Highlight Relevant Experience: Make sure to showcase any experience you've got in fast-paced retail or consumer-facing roles. We love seeing how you've maximised sales and delivered excellent service in previous positions!
Be Specific About Your Skills: Use specific examples to demonstrate your effective communication, organisation, and prioritisation skills. We’re looking for those who can manage daily operations smoothly and keep everything running like clockwork.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Estée Lauder Inc
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, recent campaigns, and how it positions itself in the market. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for it.
✨Showcase Your Sales Savvy
Be prepared to discuss specific examples of how you've driven sales in previous roles. Think about times when you maximised sales through excellent service or innovative marketing strategies. This will highlight your commercial understanding and ability to meet targets.
✨Demonstrate Consumer Focus
Since the role is all about being consumer-focused, come armed with examples of how you've improved customer experiences in the past. Whether it's resolving complaints or creating a 'surprise and delight' culture, showing your commitment to customer satisfaction is key.
✨Stay Current with Competitors
Make sure you’re aware of what competitors are doing in the market. Bring insights into their strategies and how you think your potential employer can improve or differentiate itself. This shows that you’re proactive and have a finger on the pulse of the industry.
