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For Companies At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience in a dynamic retail environment.
- Company: Join a renowned brand known for its commitment to excellence and innovation.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be a key player in shaping customer experiences and driving brand success.
- Qualifications: Experience in retail, strong communication skills, and a passion for consumer engagement.
- Other info: Exciting opportunities for personal development and a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Being an Ambassador for the Brand - leading the way to ensure Brand values are represented and brought to life.
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Using digital tools to ensure knowledge is kept up to date.
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
Operations
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk.
- Ensuring all information requests are fulfilled accurately, within deadlines set.
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
- Managing daily replenishment, taking appropriate action where necessary.
- Maximising sales performance by utilising all commercial reports before making commercial decisions.
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identifying trends and making suggestions to enhance product performance.
Qualifications
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Assistant Manager Counter Lead Trowbridge,GB-BAS,United Kingdom Sales in Bath employer: Estée Lauder Inc
Contact Detail:
Estée Lauder Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Counter Lead Trowbridge,GB-BAS,United Kingdom Sales in Bath
✨Tip Number 1
Get to know the brand inside out! Research their values, products, and recent campaigns. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and how it aligns with the role. This will help you stand out during interviews and make a lasting impression on the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager Counter Lead Trowbridge,GB-BAS,United Kingdom Sales in Bath
Some tips for your application 🫡
Show Your Brand Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how you can embody our values and connect with consumers, so share any relevant experiences that highlight your passion for retail and customer service.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in fast-paced retail environments and any achievements that demonstrate your ability to drive sales and enhance customer experiences. We love seeing how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for effective communication skills, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do and our company culture!
How to prepare for a job interview at Estée Lauder Inc
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, recent campaigns, and how it positions itself in the market. This will help you demonstrate your passion and alignment with the brand during the interview.
✨Showcase Your Sales Savvy
Be prepared to discuss specific examples of how you've driven sales in previous roles. Highlight your understanding of sales targets and how you’ve maximised performance through excellent service and retail standards. Use numbers to back up your achievements!
✨Emphasise Consumer Focus
Since the role is all about being consumer-focused, think of instances where you've gone above and beyond for customers. Share stories that illustrate your commitment to creating a positive consumer experience and how you handle complaints effectively.
✨Stay Ahead of Competitors
Familiarise yourself with the competition and current market trends. Be ready to discuss what competitors are doing well and how you can leverage this knowledge to enhance the brand's position. This shows you're proactive and have a commercial mindset.
