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- Tasks: Lead the Estee Lauder counter, driving sales and delivering exceptional customer service.
- Company: Join a prestigious beauty brand known for its innovation and quality.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Strong sales skills and a passion for beauty products.
The predicted salary is between 20000 - 25000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Being an Ambassador for the Brand - leading the way to ensure Brand values are represented and brought to life.
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Using digital tools to ensure knowledge is kept up to date.
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Reviewing retail standards on a daily basis.
Estee Lauder - Boots Woking Counter Lead - 22.5 hours per week employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - Boots Woking Counter Lead - 22.5 hours per week
✨Tip Number 1
Get to know the brand inside out! Research Estee Lauder's values, products, and recent campaigns. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Estee Lauder is present. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer service. Think of examples from your past experiences that showcase your skills in driving sales and delivering excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Estee Lauder - Boots Woking Counter Lead - 22.5 hours per week
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Estee Lauder shine through! We want to see how much you care about the brand and its values. Share any personal experiences or connections you have with the products to make your application stand out.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Counter Lead role. Highlight your sales achievements and customer service excellence, as these are key to driving sales turnover and market share for us.
Be Professional Yet Approachable: While we love a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well. This shows us that you can represent the brand image effectively while being relatable to consumers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter and how you can fit into our team.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research Estee Lauder thoroughly. Understand their products, values, and recent campaigns. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales or improved customer service in previous roles. Be ready to discuss your strategies for maximising sales and how you can apply them to the Boots Woking Counter.
✨Be Consumer-Focused
Demonstrate your understanding of consumer needs and how you can enhance their experience. Think about how you would handle complaints or refunds, and be prepared to share your approach to creating a 'surprise and delight' culture.
✨Stay Updated on Competitors
Familiarise yourself with what competitors are doing in the beauty industry. Be ready to discuss any missed opportunities you’ve noticed and how you could leverage social media and local marketing initiatives to drive sales at the counter.