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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Tom Ford at Fenwick Kingston, a leader in prestige beauty.
- Benefits: Competitive pay, excellent training, and career growth opportunities.
- Other info: Diverse culture with a focus on personal and professional development.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
Tom Ford - Fenwick Kingston - Counter Manager - 37.5 hours employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tom Ford - Fenwick Kingston - Counter Manager - 37.5 hours
✨Tip Number 1
Get to know the company inside out! Research Tom Ford and Fenwick Kingston, their values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or handled a tough situation. We want you to be ready to share these experiences, as they’ll highlight your coaching skills and ability to drive results.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where you might meet them. Building relationships can give you insider info and make you stand out when it comes to hiring decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tom Ford - Fenwick Kingston - Counter Manager - 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of Counter Manager and how you can contribute to our team.
Be Results-Oriented: We’re looking for someone who’s driven to meet objectives. In your application, include any achievements or targets you’ve met in previous roles. This will show us that you’re not just about talk, but you can deliver results too!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Tom Ford’s products and brand ethos. Be ready to discuss how you would align your business plan with their values and how you can create impactful in-store events that resonate with customers. This shows your passion and commitment to the brand.
✨Prepare for Customer Scenarios
Think through potential customer service challenges you might face as a Counter Manager. Prepare responses that highlight your diplomacy and tact in handling difficult situations. This will illustrate your quality customer service skills and your ability to meet customer needs effectively.