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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver luxury customer experiences and achieve sales targets.
- Company: Join Tom Ford, a leader in prestige beauty with a vision for the future.
- Benefits: Competitive salary, commission, product discounts, and extensive training opportunities.
- Why this job: Be the CEO of your own store and shape the future of luxury retail.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Enjoy a diverse culture with great career growth and work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Business Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets. Providing a luxury experience is our day to day. As a Business Manager, your role will be to elevate your team in creating a memorable in-store experience.
Compensation and Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training & development
Qualifications
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Flexible availability across days/hours
- Proficient in Microsoft Office
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications / Knowledge
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Quality customer service skills
- Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
- Retail sales experience
- Team leadership
- Degree of experience dependent on business/store size
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Tom Ford - 37.5hr Business Manager - John Lewis Oxford Street employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tom Ford - 37.5hr Business Manager - John Lewis Oxford Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Tom Ford's philosophy and products. This will not only impress the hiring manager but also help you connect your experience with their vision of creating a luxury brand.
✨Tip Number 2
Show off your leadership skills! Think of specific examples where you've successfully coached or developed a team. Be ready to discuss how you can elevate the Fragrance Specialists at John Lewis to achieve those sales and customer service targets.
✨Tip Number 3
Prepare for situational questions! They might ask how you'd handle a difficult customer or manage staff scheduling. Practise your responses so you can demonstrate your problem-solving skills and ability to maintain a positive in-store experience.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by inquiring about the team culture, training opportunities, and how they measure success. This not only helps you gauge if it’s the right fit but also shows you're genuinely invested in the role.
We think you need these skills to ace Tom Ford - 37.5hr Business Manager - John Lewis Oxford Street
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your enthusiasm for luxury brands shine through. We want to see how you connect with the essence of Tom Ford and how you can bring that passion to our team.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams and achieving targets. We’re looking for someone who can inspire others, so share specific examples of how you've coached or developed your team in the past.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention any sales targets you've met or exceeded, and how you’ve contributed to a positive customer experience. Numbers speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Brand
Before the interview, dive deep into Tom Ford's brand ethos and values. Understand what makes their luxury experience unique and be ready to discuss how you can contribute to that vision. This shows your genuine interest and alignment with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you coached team members to achieve targets or improved customer service. This will demonstrate your capability as a Business Manager.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in customer service situations. Think of challenging scenarios you've faced and how you handled them. This will showcase your ability to maintain a luxury experience even under pressure.
✨Discuss Your Availability Openly
Since flexibility is key for this role, be upfront about your availability during the interview. Discuss how you can balance work-life while meeting the demands of the business. This transparency will help build trust with the hiring manager.
