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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a leader in prestige beauty with a focus on diversity and growth.
- Benefits: Competitive pay, outstanding training, and career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager Counter Manager in Swansea employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager Counter Manager in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry and let them know you're on the hunt for a Counter Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the skills mentioned in the job description. We want you to shine!
✨Tip Number 3
Showcase your passion for coaching and developing others during interviews. Share specific examples of how you've helped team members grow in their roles. This will demonstrate that you’re not just about hitting targets, but also about building a strong team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Counter Manager Counter Manager in Swansea
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and results-driven mindset.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their background to our needs.
Be Results-Oriented: We’re all about achieving targets, so make sure your application reflects your results-oriented approach. Include metrics or achievements that demonstrate how you’ve met or exceeded objectives in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you met or exceeded targets will show that you're results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager.
✨Customer-Centric Mindset
Be ready to discuss how you’ve handled difficult customer service situations. Share stories that highlight your diplomacy and tact, as well as your ability to anticipate and meet customer needs. This will show that you understand the importance of exceptional customer relationship management.
✨Strategic Thinking
Familiarise yourself with basic business planning concepts. Be prepared to talk about how you would create and execute an agile business plan for the store. This could include ideas for in-store events or strategies for customer retention, showcasing your proactive approach to driving sales.
