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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable in-store events.
- Company: Join the iconic Jo Malone London team with a focus on creativity and kindness.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the host with the most and make a real impact on customers' experiences.
- Qualifications: Retail management experience and a passion for storytelling and service.
- Other info: Fast-paced role with opportunities to lead a team and drive sales.
The predicted salary is between 24000 - 36000 £ per year.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combiningâ„¢. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
Qualifications
- The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude.
- Will have a passion for service and storytelling whilst being adaptable and versatile.
- Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London Salisbury Counter Manager 35hrs employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London Salisbury Counter Manager 35hrs
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what the brand is all about.
✨Tip Number 2
Practice your storytelling skills! Since this role is all about creating memorable experiences for customers, think of ways to share your own stories or experiences in retail. We want to see how you can connect with customers and make their visit unforgettable.
✨Tip Number 3
Show off your event planning chops! If you've organised any events before, be ready to chat about them. Highlight your creativity and how you can bring fun and engaging experiences to the boutique, just like those floral crowns and cocktail master classes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Jo Malone London family. Let’s get you that interview!
We think you need these skills to ace Jo Malone London Salisbury Counter Manager 35hrs
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and creativity. Remember, this role is all about bringing joy and warmth to our customers.
Tailor Your Application: Make sure to tailor your application specifically for the Jo Malone London role. Highlight your relevant experience in retail management and any events you've organised. We love seeing how your skills align with our brand’s vision and values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your achievements without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join the Jo Malone London family!
How to prepare for a job interview at Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and the concept of Fragrance Combiningâ„¢. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or creatively solved a problem. This role is all about creating memorable experiences, so let your stories shine!
✨Demonstrate Team Leadership
As a Boutique Manager, you'll need to inspire and lead your team. Be ready to discuss your leadership style and provide examples of how you've motivated others to achieve targets. Highlight any experience you have in coaching or developing team members, as this will be key to your success.
✨Get Creative with Event Ideas
Since hosting events is a big part of the role, think of some unique event ideas that could elevate the customer experience at Jo Malone London. Whether it's a floral crown workshop or a cocktail masterclass, having a few creative concepts up your sleeve will demonstrate your enthusiasm and innovative thinking.
