At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a leading name in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, excellent training, and career growth opportunities.
- Other info: Diverse environment with a focus on personal development.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager Boots Hampton Peterborough 22.5hrs ( 3 Days) employer: Estee Lauder Companies
As a Counter Manager at Boots in Hampton, Peterborough, you will thrive in a vibrant retail environment that champions personal growth and development. With a strong emphasis on leadership and coaching, we provide exceptional training opportunities and a supportive culture that values diversity and innovation. Join us to take charge of your career in the beauty industry, where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager Boots Hampton Peterborough 22.5hrs ( 3 Days)
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Counter Manager Boots Hampton Peterborough 22.5hrs ( 3 Days)
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to match our job description. Use keywords from the posting to show us you understand what we're looking for and how you fit the bill.
Be Results-Oriented:We’re all about achieving targets, so make sure to include any achievements or results you've delivered in previous roles. Numbers speak volumes, so if you can quantify your success, do it!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Research Boots and their beauty products thoroughly. Familiarise yourself with their values, customer service approach, and any recent campaigns. This knowledge will help you align your answers with their brand ethos and show that you’re genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific retail scenarios, such as managing a difficult customer or planning an in-store event. Practising your responses will help you articulate your thought process and demonstrate your problem-solving skills effectively.
