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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team known for creativity and kindness.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team and help customers celebrate special moments.
- Qualifications: Passion for service, creativity, and ability to work flexible retail hours.
- Other info: Great career growth potential in a vibrant and diverse community.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combiningâ„¢. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
The Stylist
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in-store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- To be aware of competitor activity and to drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
The Ideal Candidate
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- The ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Qualifications
- While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London - Oxford - Stylist - 12hrs over 2 days per week - permanent employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Oxford - Stylist - 12hrs over 2 days per week - permanent
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's fragrances and services. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend events or workshops related to beauty and retail. Connect with people in the industry on social media. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you provide exceptional service. This will help you feel more confident during interviews, especially since delivering outstanding customer service is key at Jo Malone London.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jo Malone London family. Don’t miss out on this opportunity!
We think you need these skills to ace Jo Malone London - Oxford - Stylist - 12hrs over 2 days per week - permanent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and creativity in your words.
Tailor Your Application: Make sure to tailor your application to the role at Jo Malone London. Highlight any relevant experience or skills that align with the Stylist position, especially your ability to provide exceptional customer service and create memorable experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Jo Malone London!
How to prepare for a job interview at Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and signature products. Familiarise yourself with their Fragrance Combiningâ„¢ concept and how it enhances customer experiences. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or created memorable experiences. This role is all about kindness and creativity, so let your personality shine through!
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview where you might need to demonstrate how you'd handle customer interactions or in-store events. Practice these situations beforehand, focusing on being warm, friendly, and adaptable. Remember, they want to see how you embody the brand's values.
✨Dress to Impress
Since grooming and presentation are key at Jo Malone London, make sure you dress smartly and reflect the brand's aesthetic. A clean, crisp look will show that you understand the importance of maintaining high standards, both personally and within the store environment.
