At a Glance
- Tasks: Create memorable shopping experiences and lead a dynamic team in our unique fragrance store.
- Company: Join AVESTAN, a conceptual store inspired by the late co-founder of DECIEM.
- Benefits: Part-time role with flexible hours and opportunities for personal growth.
- Other info: Join a diverse team committed to making a positive difference in the world.
- Why this job: Be part of a brand that values creativity, sustainability, and community impact.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
WHAT ON EARTH IS AVESTAN?
AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas.
It is a destination where customers can explore, discover, and connect in.
It's home to a single fragrance, and in a space where we create unique and immersive shopping experiences.
WHAT WE’RE LOOKING FOR
AVESTAN's Keyholder is a Human Leader with the art of creating memorable experiences.
As a Keyholder joining our London AVESTAN store, you will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively.
This is a part-time role (30 hours per week).
- WHAT YOU’D BE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
- Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
- Introduce Avestan's story to inspire customers with our store's unique experience.
- Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
- Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
- Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
- Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
- Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
- Responsible for opening/closing of the store, bank deposits, and paperwork.
Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
- Assists in receiving and verifying merchandise shipments.
Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- A minimum of two to three years of experience in the luxury industry is highly desirable, ideally within the Fragrance, Beauty, Fashion, or Luxury Goods sectors.
- Proficiency in MS Office, particularly Excel and Power Point, alongside strong numerical and basic mathematical skills.
- Strong communication and leadership skills, with the ability to coach, mentor, and inspire employees to succeed.
- Excellent time management skills and the ability to personalise client journeys with confidence, delivering an exceptional and culturally attuned luxury experience.
- Exceptional attention to detail, problem-solving abilities, and strong written and verbal communication skills.
- The ability to communicate in Mandarin is highly advantageous, particularly when engaging with an international clientele and building meaningful client relationships.
- BUILDING GROWTH TO POWER GOOD
- Defy Convention.
- Make it real.
- Play in the grey.
- Build Bridges.
- Be the rabbit.
These values continue to guide us in all that we do.
Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global.
We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate.
Achieving equality is critical to DECIEM and our future.
You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".
DECIEM is an equal opportunity employer.
We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws.
We are also committed to creating and maintaining an inclusive and accessible workplace.
If you are contacted to be part of our recruitment process and require accommodation, please let us know.
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Keyholder - AVESTAN - London employer: Estée Lauder Companies
M·A·C is an exceptional employer that champions creativity and individuality, offering a vibrant work culture where diversity is celebrated. Employees benefit from a supportive environment with ample opportunities for professional growth, including mentorship and training, while enjoying a range of perks such as hybrid working, generous annual leave, and exclusive discounts. Located in a dynamic industry, M·A·C empowers its team to lead innovative marketing strategies that resonate globally, making it a rewarding place for passionate marketing professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder - AVESTAN - London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Estée Lauder Companies, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Keyholder - AVESTAN - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Estée Lauder Companies that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Estée Lauder Companies will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Estée Lauder Companies and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Estée Lauder Companies
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Estée Lauder Companies, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Estée Lauder Companies!
