At a Glance
- Tasks: Deliver exceptional customer service and create memorable fragrance experiences.
- Company: Join Jo Malone London, a leader in prestige beauty with a diverse culture.
- Benefits: Competitive pay, excellent training, and opportunities for career growth.
- Other info: Dynamic team environment with flexible hours and exciting events.
- Why this job: Kickstart your career in retail beauty and inspire customers every day.
- Qualifications: Passion for beauty, customer service skills, and retail experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our company, products and services, you will ensure that each customer has a unique and inspirational in‑store experience which educates, inspires and delights them. You will also use your exceptional people skills to build collaborative working relationships with the rest of your dynamic team to ensure that the store meets the Company’s high standards of visual merchandising.
If you are an ambitious self‑starter looking for a progressive career within the Retail Beauty Industry then this could be the perfect role for you and the first step of your career with a leader in prestige beauty. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Responsibilities- Deliver outstanding customer service and achieve the targets set by the Company for items per transaction, average sale, and mix of business.
- Ensure every customer is provided with a fragrance experience that amazes by following the Service Checklist.
- Adhere to the Three Steps of Service, Our Mission, and the JoMalone service experience for every customer.
- Coach and motivate fellow stylists, highlighting opportunities for improvement.
- Execute events according to Guidelines and strive to exceed targets set for each event.
- Assist with daily stock and hygiene supplies replenishment, maintain appropriate levels, and manage stock rotation.
- Keep the stock room tidy, report discrepancies or out‑of‑stock items to the Boutique Manager.
- Participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night.
- Maintain a clean and organised work area, including the Tasting Bar, Wet Test Area, Hot Towel Warmers, and Fragrance Arc.
- Replace missing, finished or damaged products and equipment with authorization from the Boutique Manager.
- Inform management of any store maintenance or Health & Safety issues, potential hazards or accidents.
- Show excellent time‑keeping and attendance, liaise between store management and team members, and set/store goals and incentives.
- Assist with administrative tasks such as inventory counts, paperwork, and JoMalone Services.
- Adhere to proper security procedures regarding handling of cash and assets, and follow company procedures for leave and absences.
- Maintain personal grooming to the standards set by the Company and uphold JoMalone hygiene and image at the counter.
- Perform any other duties specified by the Boutique Manager or Assistant Manager.
- Preferred: qualification in make‑up artistry or previous retail make‑up experience; amateur-level experience acceptable if you can demonstrate a high level of creative and technical expertise.
- Must be able to provide inspirational, authentic and personalised customer service.
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced environment.
- Previous experience with retail point‑of‑sale software.
- Proof of right to live and work in the country if invited to attend for interview.
Jo Malone London, Senior Stylist, St Pancras, 37.5 hours, Maternity Cover employer: Estee Lauder Companies
Jo Malone London is an exceptional employer that fosters a vibrant and inclusive work culture, where your passion for beauty and customer service can truly shine. Located in the bustling St Pancras area, we offer comprehensive training and development opportunities, competitive remuneration, and a supportive team environment that encourages personal growth and collaboration. Join us to be part of a prestigious brand that values diversity and empowers you to create memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Senior Stylist, St Pancras, 37.5 hours, Maternity Cover
✨Tip Number 1
Get to know Jo Malone's products inside out! Familiarise yourself with their fragrances and services so you can chat confidently with customers. This will help you stand out during interviews and show your passion for the brand.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to simulate customer interactions. The more comfortable you are with providing personalised service, the better you'll perform in real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former Jo Malone employees on LinkedIn. They can offer insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the amazing in-store experience at Jo Malone.
We think you need these skills to ace Jo Malone London, Senior Stylist, St Pancras, 37.5 hours, Maternity Cover
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for beauty and customer service shine through. We want to see how much you care about creating amazing experiences for customers, so share any relevant stories or experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the Senior Stylist role. Highlight your previous retail experience, especially in beauty, and any skills that align with the job description. We love seeing how your background fits with our values and expectations!
Be Authentic:Authenticity is key! Use your own voice in your application. We appreciate candidates who are genuine and can convey their personality. This helps us get a feel for how you might connect with our customers and team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Jo Malone London.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Jo Malone's range of fragrances and products. Being able to discuss specific scents and their notes will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your People Skills
As a Senior Stylist, your ability to engage with customers is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to create a memorable experience for a customer.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be ready to talk about how you’ve worked effectively within a team. Highlight any experiences where you coached or motivated colleagues, as this aligns with the responsibilities of the position.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing stock or dealing with a difficult customer. Practise your responses to these scenarios, focusing on how you would maintain high standards and deliver outstanding service.
