At a Glance
- Tasks: Deliver exceptional customer service and create a unique fragrance journey for every customer.
- Company: Join the iconic Jo Malone London team at Harrods, known for luxury and elegance.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours, including weekends and events, in a fast-paced, vibrant setting.
- Why this job: Be part of a creative team that inspires and delights customers with every interaction.
- Qualifications: Experience in retail or make-up artistry preferred; passion for customer service is key.
The predicted salary is between 25000 - 30000 £ per year.
Senior Stylist
As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers to achieve all customer service and sales targets.
You will create a unique in‑store experience that educates, inspires and delights them, and collaborate with the dynamic team to maintain the store's visual merchandising standards.
Responsibilities
- Deliver outstanding customer service and achieve sales targets set by the Store Manager.
- Follow the Service Checklist and the Three Steps of Service to ensure every customer experiences a fragrance journey that amazes.
- Coach and motivate fellow Stylists, highlight growth opportunities and support them in meeting individual service goals.
- Execute events and promotions according to guidelines, striving to exceed event targets.
- Assist with daily stock replenishment, rotation, and maintenance of the stock room, and communicate low‑stock or out‑of‑stock items to management.
- Maintain a clean and organised work area, including display units, testers, Tasting Bar™, Wet Test Area and Hot Towel Warmers.
- Support store operations and administrative tasks such as inventory counts, administration paperwork, cash handling and annual leave requests.
- Show punctuality and a positive attitude, acting as a liaison between store management and team members, setting goals and monitoring progress.
- Attend training sessions and work with Sales & Education staff to achieve Service Accreditations.
- Ensure only Jo Malone London fragrance products are used during working hours and maintain high grooming and hygiene standards at the counter.
Qualifications
- Qualification or equivalent experience in make‑up artistry or previous retail make‑up experience preferred; amateur level experience accepted if it demonstrates creative and technical expertise.
- Ability to provide inspirational, authentic and personalized customer service.
- Willingness to work retail hours, including days, nights, weekends and special events in a fast‑paced environment.
- Previous experience with retail point‑of‑sale software.
- Proof of right to live and work in the country when invited for an interview.
- #J-18808-Ljbffr
Jo Malone London, Harrods London, Senior Stylist, 37.5 hours employer: Estee Lauder Companies
Estée Lauder Companies is an exceptional employer located in Stoke-on-Trent, offering a vibrant work culture that celebrates diversity and creativity. Employees benefit from comprehensive training programmes and clear pathways for career advancement, making it an ideal environment for both seasoned professionals and enthusiastic newcomers in the beauty industry. With a competitive remuneration package and a focus on personal development, this role promises a rewarding experience for those passionate about prestige beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Harrods London, Senior Stylist, 37.5 hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Estee Lauder Companies, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Estee Lauder Companies!
We think you need these skills to ace Jo Malone London, Harrods London, Senior Stylist, 37.5 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Estee Lauder Companies, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Estee Lauder Companies and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Estee Lauder Companies that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Estee Lauder Companies
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
